Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 
rob1gle
Contributor
Contributor

Getting "Your account is inactive" in QMC after reinstalling Qlik Sense server with a different account

I blew away the Qlik  application server completely and re-installed the application from scratch.  I left the existing PostgreSQL DB out there on a separate Linux host, but used a new .svc account and new share since we are expanding and wanted to separate our environments better.  There was no work saved in the DB as it was a new instance, but the UDC was configured and now when I try and open the QMC on the fresh install I get "Your account is inactive. Contact your administrator to activate it.".  I'm assuming that is because the QMC connections are stored in the DB somewhere?  IF that is the case, is there anyway to blow it away or blow away the PostgreSQL DB to get around this error.

Labels (1)
  • Other

1 Solution

Accepted Solutions
Sebastian_Linser

Hello @rob1gle 

You could follow this article

https://community.qlik.com/t5/Knowledge/Admin-Account-Disabled-After-LDAP-Filter-Added/ta-p/1714226

Just for the rootadmin you have to search for the username of the new service user to make it active. You also want to add the rootadmin tag for the new user so you see all in the qmc post install.

The normal way would have been to drop the dB before the install and then restore the old one. detailed instructions here https://help.qlik.com/en-US/sense-admin/August2021/Subsystems/DeployAdministerQSE/Content/Sense_Depl...

 

Best regards

Sebastian

 

 

 

 

Help users find answers! Don't forget to mark a solution that worked for you! 🙂

View solution in original post

1 Reply
Sebastian_Linser

Hello @rob1gle 

You could follow this article

https://community.qlik.com/t5/Knowledge/Admin-Account-Disabled-After-LDAP-Filter-Added/ta-p/1714226

Just for the rootadmin you have to search for the username of the new service user to make it active. You also want to add the rootadmin tag for the new user so you see all in the qmc post install.

The normal way would have been to drop the dB before the install and then restore the old one. detailed instructions here https://help.qlik.com/en-US/sense-admin/August2021/Subsystems/DeployAdministerQSE/Content/Sense_Depl...

 

Best regards

Sebastian

 

 

 

 

Help users find answers! Don't forget to mark a solution that worked for you! 🙂