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TKendrick20
Partner - Specialist
Partner - Specialist

Deallocating/Reinstating Quarantined Tokens

I have two quarantined tokens that have been quarantined for quite some time. They were originally single-user access tokens. The local user accounts no longer exist for the users the tokens were originally allocated to.

When I try to select the token and click "Deallocate" I get the following messages (restarting QMC does nothing):

Deallocate Token.PNGDeallocate Token 2.PNG

When I click "Reinstate" I get the following message:

Reinstate Token.PNG

19 Replies
sujith1011
Partner - Creator
Partner - Creator

I grabbed this from one of the post:

--------

I think it is bug fixed in 2.1.1

Token with no user information not freed after quarantine period
Jira issue ID: QLIK-37415
If a token in quarantine was assigned to a user that was deleted, there was no way to reassign the token
even after quarantine date had passed.

reddy-s
Master II
Master II

Hi Tim,

Did you try Restarting the QlikSense Repository Database Service? If now, try it once.

TKendrick20
Partner - Specialist
Partner - Specialist
Author

Excellent! I was running 2.0 and the painless upgrade to 2.1.1 fixed the quarantine problem.

Here's the link to the download page: us-b.demo.qlik.com/download

Not applicable

Hi Sujith,

I met the same problem. but i am using the version of 2.1.1.0

TKendrick20
Partner - Specialist
Partner - Specialist
Author

In this version, the problem should have been resolved. Perhaps you just need to wait for the tokens to recycle?

Here's a quote from one of Sujith's previous messages:

you can check the last used date from License and Tokens -->User Access Allocations

Not applicable

4.png

Latest use is yesterday. I delete the user first then want to deallocation it. Any solution?

TKendrick20
Partner - Specialist
Partner - Specialist
Author

You will probably have to wait for the 28-day waiting cycle for that to become unquarantined. The reason is so you can't use a single access pass for multiple users in the same month just by dropping user accounts and reassigning the access pass.

Not applicable

ok....... So can i cycle it manually.......

TKendrick20
Partner - Specialist
Partner - Specialist
Author

Nope. Maybe if you ask nicely the Qlik tech support can do it for you? I doubt it though.

laxmanqlik
Creator II
Creator II

is it works Sangram??

because i do have the same issue but the last used is dec 12 2016