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WillBooker
Partner - Contributor
Partner - Contributor

Error Accessing QMC - cannot read properties of undefined (reading 'userid')

When opening the QMC we are experiencing the error "cannot read properties of undefined (reading 'userid')".

Sometimes it can be cleared by clicking Refresh but sometimes it persists.

Labels (1)
26 Replies
agustinms78
Partner - Contributor II
Partner - Contributor II

Buenos dias a todos, nos encontramos con el mismo error y en nuestro caso se solucionó ampliando los recursos de la maquina (CPU y RAM) y quitando la opción de "habilitar memoria dinamica" si es una VM.

 

Saludos!

agustinms78
Partner - Contributor II
Partner - Contributor II

Buenas de nuevo, investigando un poco mas en el caso hemos visto que  cuando se arrancan los servicios de Qlik hay un pico de consumo de CPU que lleva al procesador al 100%. Es en este momento cuando aparece el error si se intenta acceder a la QMC.

En cuanto se estabiliza el consumo de CPU pasado unos minutos, se puede acceder a la QMC sin problema.

Saludos!

Albert_Candelario

Thanks @agustinms78 for adding your insights and findings

Please, remember to mark the thread as solved once getting the correct answer
Sera
Contributor III
Contributor III

i got the same problem, using februar 2022 patch 2 .... 

mstoler
Partner - Specialist
Partner - Specialist

This appears to be fixed with Aug 2022 Patch 2

Albert_Candelario

Indeed, as mentioned.

The fix was expected on these patches:

  • August 2022 Patch2
  • May 2022 Patch7
  • February 2022 Patch10
  • November 2022 IR

Cheers,

Albert

Please, remember to mark the thread as solved once getting the correct answer
mstoler
Partner - Specialist
Partner - Specialist

Hello,

Totally agree!

Aug 2022 Patch 2 is perfect.

Thank You,

Michael