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Ipsita
Partner
Partner

Getting error as 'Connector is not Responding' in Qlik Sense Desktop

Hi Team,


Need your help to understand and solve the error message I am getting in June 2018 version.

Before I was using September 2017 version of Qlik Sense Desktop and then also when I was opening data manager it shows 'The connector is not responding. Contact your system administrator.'

I again upgraded the version to June 2018 but still getting the same error message.

Because of this issue I am not able to create any data connection. OLE DB providers are also not getting loaded.


I found the below post related to this issue but it did not work for me.

FAILED TO LOAD CONNECTION ISSUE AT QS HUB | Qlik Communityconnector issue.PNG

Any help and suggestion is highly appreciated.


Regards,

Ipsita

10 Replies
bbax1234
Partner
Partner

I also get the same error did you find a workaround?

ssapseid
Partner
Partner

I had the exact same problem. Had a 1 hour call with Qlik Support.

It turns out my McAfee Virus Protection was blocking the Connector exe's in the folder C:\Users\<Name>\AppData\Local\Programs\Common Files\Qlik\Custom Data.

Sense June 2018 works fine now.

ipsitasyngenta
Contributor II
Contributor II

Hi Bharat,

Unfortunately I am still getting the same error. I have no clue why I am not getting this error in my laptop where i freshly installed Qlik sense for first time. However, this connector issue still persist in my desktop where I upgraded the version. Even on getting this error I uninstalled and reinstall QS. At final error still persist.

@ Hi Qlik Team. please guide.

Thanks,

Ipsita

Vasiliy_Beshentsev
Creator III
Creator III

All you need to do is reinstall (or repair/upgrade) Qlik Sense with Administrator permissions.

This is the only thing that helps me.

ipsitasyngenta
Contributor II
Contributor II

Thanks Vasiliy for your reply.

I tried twice the tradition of reinstall/uninstall/upgrade but its still an issue.


Regards,

Ipsita

balabhaskarqlik

May be, do the configuration mentioned like in below link:

QRS error: Connector is not responding

balabhaskarqlik

May be, because of the Antivirus setup, it's blocking the connectors.

The root cause - issues with connectors are in this case caused by McAfee - ADAPTIVE THREAT PROTECTION. When turned off the connectors and ODBC work.


This could be McAfee issue or threat policy set by company's security.

balabhaskarqlik

felipesalzano
Partner
Partner

The same thing happened to me, I had to turn off McAfee real-time scanning