Getting error as 'Connector is not Responding' in Qlik Sense Desktop

[Ipsita]

Hi Team,

Need your help to understand and solve the error message I am getting in June 2018 version.

Before I was using September 2017 version of Qlik Sense Desktop and then also when I was opening data manager it shows 'The connector is not responding. Contact your system administrator.'

I again upgraded the version to June 2018 but still getting the same error message.

Because of this issue I am not able to create any data connection. OLE DB providers are also not getting loaded.

I found the below post related to this issue but it did not work for me.

FAILED TO LOAD CONNECTION ISSUE AT QS HUB | Qlik Community

Any help and suggestion is highly appreciated.

Regards,

Ipsita

[Anonymous]

Open McAfee Internet Security ~ Click on PC Security tab ~ Click on Real-Time Scanning sidebar ~ Click on Excluded Files ~ Click on Add file button ~ Provide the relevant connector package file to be excluded.

For csv files, I excluded C:\Users\<Name>\AppData\Local\Programs\Common Files\Qlik\Custom Data\QvWebStorageProviderConnectorPackage\QvWebStorageProviderConnectorPackage.exe for McAfee to scan.

I hope this will help.