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k_bousson
Partner - Contributor
Partner - Contributor

How/Where to find Serial Number and Control Number for a licence ID

Hi,

We purchased Qlik Sense Enterprise Basic OEM maintenance for our customer.

I have the invoice with the License ID.

To activate the server I need the serial number and control number corresponding to the license to get the LEF.

How and where do i find the SN and CN ?

Thanks in advance,

Karl

 

Labels (1)
4 Replies
Maria_Halley
Support
Support

@k_bousson

 

You can do this from the portal, see link to instructions below.

 

How to request control number

k_bousson
Partner - Contributor
Partner - Contributor
Author

@Maria_Halley 

I already followed the instructions but am blocked at the login page.

Following the link to log to the Support Portal, it lead me to the page https://qliksupport.force.com/QS_LoginInfo where my login is unknown.

 

QLik01.png

When i try to log in, i am forwarded to page https://qlik.okta.com/app/salesforce/exkigo6ok8l5UF9RX0x7/sso/saml  where my login is also unknown.

Qlik02.PNG

Is the login to the community different from the support one ?
How do i create a proper support login if needed ?

 

Maria_Halley
Support
Support

You should be able to log in a guest, and create a case with customer support, they can help you with your account. You can also use the chat bot in the Support section. It will create a case for you if it can't solve you issue.

Make sure that you pick "account related" in the problem type.                                                     

 

https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

Maria_Halley
Support
Support

@k_bousson

 

Were you able to get in touch with  customer support to get your control number?