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nerakeglevic
Partner
Partner

Licence did not activate after 24 hours

Hi, 

client bought a new licence and it did not activate after a 24 hours. 

It is a licence with signed licence key. Could someone check?

Client is called Eos Matrix from Croatia.

 

Br,

Nera

1 Solution

Accepted Solutions
Seanog_Murphy
Creator III
Creator III

Hi @nerakeglevic,

Please raise a support case with customer support so that they can take a look.
Be sure to include the affected license number

View solution in original post

3 Replies
Seanog_Murphy
Creator III
Creator III

Hi @nerakeglevic,

Please raise a support case with customer support so that they can take a look.
Be sure to include the affected license number

nerakeglevic
Partner
Partner
Author

Thank you, I was thinking that community and support are joined.

Br,

Nera

Seanog_Murphy
Creator III
Creator III

Hi @nerakeglevic,

While the two are closely aligned, the community is public so we would not share sensitive information such as license numbers in the community.