MAC users not able to Authenticate after upgrade

[pauljohansson]

After a upgrade from QlikSense Enterprise 2021 to 2022 May SR04, MAC users are not able to authenticate.

Log extracts:

EASTWOOD-BOOZTX_Service_Proxy.txt

18 15.5.1.0 20220718T111240.744+0200 WARN eastwood-booztx-com 478bbb38-342a-4ca5-a513-1258b3a40ebc Command=Login;Result=403;ResultText=Error: Access Denied. 'TryLogin' 0 0 0 INTERNAL sa_proxy 0 Not available Proxy Not available Not available Login 403 Login failed for user 'EASTWOOD-BOOZTX\apr' wrong credentials? 478bbb38-342a-4ca5-a513-1258b3a40ebc

EASTWOOD-BOOZTX_AuditActivity_Proxy.txt

0 EASTWOOD-BOOZTX\apr Proxy Not available /qps/sessionstart/apr Start session 0 Start session for user: 'EASTWOOD-BOOZTX\apr' 31417fa0-2b30-4ec5-a4b0-e832a284dc53

The issue only happens on MAC.

Any ideas?

Thanks in advance,

br

Paul

[Eugene_Sleator]

 Hi @pauljohansson  After an upgrade, the proxy settings in the services.conf file are reset to default values.

Refer to this article and check that your proxy configuration is still in place

LicenseServiceProxySetUp 

Also refer to this if using other custom settings as they too will be overwritten

Considerations about custom configurations