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paola_galbiati
Contributor II
Contributor II

Monitor apps, Reload Tasks not working after update to May 2024 patch 3

Hi,

some weeks ago my IT department have updated from the [September 2020] to the [May 2024 patch 3] version

Now some monitor apps are no longer reloaded:

Reloads Monitor - Error: Field 'Reload Duration' not found

paola_galbiati_0-1724160665378.png

Log Monitor - Error: Field 'Status' not found

paola_galbiati_1-1724160742761.png

Operations Monitor - Error: Request timed out

paola_galbiati_2-1724160996804.png

I already try to Re-type the password in monitor_app_* for the specific Data Connection configuration. 

Hostname and username has not been changed.

 

How can I resolve these issues?

Thank you in advance

Regads.

 

Labels (1)
1 Solution

Accepted Solutions
paola_galbiati
Contributor II
Contributor II
Author

Hi @shaun_lombard,

I found the postgresql-x64-14 but it isn't active 😕

In any case, I found the solution for my issue.

Into APPS list I noticed some different unpublish version of these monitoring app. 

So I tried to publish the lastest and it works.

paola_galbiati_0-1724744489228.png

 

Thanks anyway for the support

Paola

View solution in original post

6 Replies
shaun_lombard
Creator II
Creator II

That is quite a jump in versions. What version of the Reloads Monitor app is in use. I have this version and it runs fine:

shaun_lombard_0-1724192278647.png

 

Could also potentially be an issue with the backend version of PostgreSQL that you are running.

Raju_6952
Creator III
Creator III

Hi @paola_galbiati ,

after upgrading qlik sense license monitor and operation monitor apps will be published to monitoring apps stream automatically.make sure that you are using an latest version of monitoring apps like operations and License Monitor.

For Reloads monitor please try to import the apps from below  path and try reloading the data from data load editor .

C:\ProgramData\Qlik\Sense\Repository\DefaultApps

 

Regards,

Raju

paola_galbiati
Contributor II
Contributor II
Author

Thank you @shaun_lombard  and @Raju_6952 for your reply.

I tried to import the apps from C:\ProgramData\Qlik\Sense\Repository\DefaultApps and reload the data but I have the same error.

This application files .qvf are dated 2024-05-06

How can I see the apps version? Into details panel there are: paola_galbiati_1-1724245993802.png

@shaun_lombard , How can I check the PostgreSQL version? 

I notice that on my on-prem server there aren't the Qlik Sense Repository Database Service but I'm sure that the database instance is installed on the same machine.

 

Thanks so much for your support.

Paola

 

shaun_lombard
Creator II
Creator II

If you can't see the Qlik Sense Repository Database service, then they must have unbundled PostgreSQL using the QPI tool. Have a look for a service called postgresql-x64-14.

  

paola_galbiati
Contributor II
Contributor II
Author

Hi @shaun_lombard,

I found the postgresql-x64-14 but it isn't active 😕

In any case, I found the solution for my issue.

Into APPS list I noticed some different unpublish version of these monitoring app. 

So I tried to publish the lastest and it works.

paola_galbiati_0-1724744489228.png

 

Thanks anyway for the support

Paola

Raju_6952
Creator III
Creator III

Hi @paola_galbiati ,

Thanks for confirming, its great that working for you.

 

Regards,

Siva Prasad