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BTIZAG_OA
Contributor III
Contributor III

Phoenix detected: Server Watchdog is hung

Hello all,

 

Today i had following errors with QS Engine Service crashing also its created a crash dump on the following folder

C:\ProgramData\Qlik\Sense\Engine\CrashDumps

 

Couldnt find any info about "Watchdog is hung" error on the community/knowledgebase. Are there anyway that i can prevent this happen in the future?

Spoiler
423445 20210915T135012.150+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 68bdffc4-f016-4196-a28a-c45f6215ac19 domain\serviceuser LogChain: Request stuck report (begin) 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 68bdffc4-f016-4196-a28a-c45f6215ac19


423446 20210915T135012.150+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 41f39ffa-4ea0-4ace-b119-936b96fe5d92 domain\serviceuser StdServer: ExecContext (depth 0): Fiber(000003CBCC1EF420)<id=2870 #susp=1 pnd=0 lpnd=6>CAnyRequest(0x000003CA8B073020)<hasQv=0 hasFiber=1 bprio=0><pQvReq=CQvReq(null)<>> 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 41f39ffa-4ea0-4ace-b119-936b96fe5d92


423447 20210915T135012.156+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 c1bf02e1-5e74-4d68-8fc5-674d84d87296 domain\serviceuser LogChain: Request stuck report (end) 0 Internal Engine 20210915T135012.153+0300 18088 20136 0 20210910T182201.000+0300 c1bf02e1-5e74-4d68-8fc5-674d84d87296


423448 20210915T135012.156+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 f721b426-dda3-4c8c-9fca-bc7cc2185c02 domain\serviceuser StdServer: Not waiting or awaiting 0 Internal Engine 20210915T135012.153+0300 18088 20136 0 20210910T182201.000+0300 f721b426-dda3-4c8c-9fca-bc7cc2185c02


423449 20210915T135012.162+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 2b3a455e-ab50-4ec4-937a-a4f4f28af92c domain\serviceuser StdServer: ExecContext (depth 2): Fiber(000003DA1DB8A820)<id=2224 #susp=0 pnd=0 lpnd=6>CAnyRequest(0x0000029AC940B720)<hasQv=0 hasFiber=1 bprio=0><pQvReq=CQvReq(null)<>> 0 Internal Engine 20210915T135012.153+0300 18088 20136 0 20210910T182201.000+0300 2b3a455e-ab50-4ec4-937a-a4f4f28af92c


423450 20210915T135012.163+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 d25dc213-0b2e-444f-8119-48bf4b1cf95d domain\serviceuser StdServer: Waiting on monitor CMon<slvl=90 rlvl=1 age=-1 cu=<Fiber(000003DA1DB8A820)<id=2224 #susp=0 pnd=0 lpnd=6>CAnyRequest(0x0000029AC940B720)<hasQv=0 hasFiber=1 bprio=0><pQvReq=CQvReq(null)<>>> #aw=0 #w=26> 0 Internal Engine 20210915T135012.153+0300 18088 20136 0 20210910T182201.000+0300 d25dc213-0b2e-444f-8119-48bf4b1cf95d


423451 20210915T135012.224+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 ca309230-7822-43bd-8576-6a5182f19970 domain\serviceuser StdServer: ExecContext (depth 1): Fiber(000001D1925B8820)<id=1047 #susp=1 pnd=0 lpnd=6>CAnyRequest(0x000003CA50C7D058)<hasQv=1 hasFiber=1 bprio=1>CQvReq(0x000003CA50C7D020)<f=Global::OpenApp pUnk=0x0000024CB44A4820 hasFiber=1 onbr=2532444 id=1 strd=1 fin=0 isVal=0 ex=0 eex=0 tm=-1 blk=0> 0 Internal Engine 20210915T135012.153+0300 18088 20136 0 20210910T182201.000+0300 ca309230-7822-43bd-8576-6a5182f19970


423452 20210915T135012.225+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 84c04d17-f9e9-4b46-b87e-19470e14e137 domain\serviceuser StdServer: Waiting on monitor CMon<slvl=5 rlvl=1 age=-1 cu=<Fiber(000001D1925B8820)<id=1047 #susp=1 pnd=0 lpnd=6>CAnyRequest(0x000003CA50C7D058)<hasQv=1 hasFiber=1 bprio=1>CQvReq(0x000003CA50C7D020)<f=Global::OpenApp pUnk=0x0000024CB44A4820 hasFiber=1 onbr=2532444 id=1 strd=1 fin=0 isVal=0 ex=0 eex=0 tm=-1 blk=0>> #aw=0 #w=121> 0 Internal Engine 20210915T135012.153+0300 18088 20136 0 20210910T182201.000+0300 84c04d17-f9e9-4b46-b87e-19470e14e137


423453 20210915T135012.274+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 631e6ddf-653b-45f3-8204-b98e4f1297ae domain\serviceuser StdServer: ExecContext (depth 0): Fiber(000001D1202CBC20)<id=884 #susp=1 pnd=0 lpnd=6>CAnyRequest(0x000003CACED90920)<hasQv=0 hasFiber=1 bprio=0><pQvReq=CQvReq(null)<>> 0 Internal Engine 20210915T135012.152+0300 18088 20136 0 20210910T182201.000+0300 631e6ddf-653b-45f3-8204-b98e4f1297ae


423454 20210915T135012.418+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 46ed3c83-6378-4bf3-9483-73c8dd4f34b0 domain\serviceuser LogChain: Request stuck report (begin) 0 Internal Engine 20210915T135012.152+0300 18088 20136 0 20210910T182201.000+0300 46ed3c83-6378-4bf3-9483-73c8dd4f34b0


423455 20210915T135012.419+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 9a2b7217-25e2-439d-b3d3-f20715d7cd0f domain\serviceuser LogChain: Request stuck report (end) 0 Internal Engine 20210915T135012.152+0300 18088 20136 0 20210910T182201.000+0300 9a2b7217-25e2-439d-b3d3-f20715d7cd0f


423456 20210915T135012.424+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 1a1fe5a6-3f02-4c89-a83b-1f85f56d2c6a domain\serviceuser StdServer: Not waiting or awaiting 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 1a1fe5a6-3f02-4c89-a83b-1f85f56d2c6a


423457 20210915T135012.425+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 86381975-026d-4e74-bedb-e9d793167d83 domain\serviceuser StdServer: ExecContext (depth 2): Fiber(000003DA1DB8A820)<id=2224 #susp=0 pnd=0 lpnd=6>CAnyRequest(0x0000029AC940B720)<hasQv=0 hasFiber=1 bprio=0><pQvReq=CQvReq(null)<>> 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 86381975-026d-4e74-bedb-e9d793167d83


423458 20210915T135012.431+0300 ERROR QLIKSERVERNAME System.Engine.Engine 328 823ce2f5-d26a-4c82-980f-7147a8ef9197 domain\serviceuser StdServer: Waiting on monitor CMon<slvl=90 rlvl=1 age=-1 cu=<Fiber(000003DA1DB8A820)<id=2224 #susp=0 pnd=0 lpnd=6>CAnyRequest(0x0000029AC940B720)<hasQv=0 hasFiber=1 bprio=0><pQvReq=CQvReq(null)<>>> #aw=0 #w=26> 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 823ce2f5-d26a-4c82-980f-7147a8ef9197


423459 20210915T135012.432+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 dd77efa6-79d8-4522-b951-1f918528740e domain\serviceuser StdServer: ExecContext (depth 1): Fiber(000001D1925B8820)<id=1047 #susp=1 pnd=0 lpnd=6>CAnyRequest(0x000003CA50C7D058)<hasQv=1 hasFiber=1 bprio=1>CQvReq(0x000003CA50C7D020)<f=Global::OpenApp pUnk=0x0000024CB44A4820 hasFiber=1 onbr=2532444 id=1 strd=1 fin=0 isVal=0 ex=0 eex=0 tm=-1 blk=0> 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 dd77efa6-79d8-4522-b951-1f918528740e


423460 20210915T135012.437+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 5c68c8f8-07d1-40a2-acb6-0361db13fcd1 domain\serviceuser StdServer: Waiting on monitor CMon<slvl=5 rlvl=1 age=-1 cu=<Fiber(000001D1925B8820)<id=1047 #susp=1 pnd=0 lpnd=6>CAnyRequest(0x000003CA50C7D058)<hasQv=1 hasFiber=1 bprio=1>CQvReq(0x000003CA50C7D020)<f=Global::OpenApp pUnk=0x0000024CB44A4820 hasFiber=1 onbr=2532444 id=1 strd=1 fin=0 isVal=0 ex=0 eex=0 tm=-1 blk=0>> #aw=0 #w=121> 0 Internal Engine 20210915T135012.151+0300 18088 20136 0 20210910T182201.000+0300 5c68c8f8-07d1-40a2-acb6-0361db13fcd1


423461 20210915T135012.437+0300 INFO QLIKSERVERNAME System.Engine.Engine 328 cb44ac24-bf7d-4b29-9407-6c97ff121c28 domain\serviceuser StdServer: End suspend handling for app [db0a0fab-a31f-4d01-ae93-8b7717711938] 17f1d79a-0b84-4a0b-9294-69e77f8e64d9 domain2 36649 20210915T135012.164+0300 14188 20136 a236306a-a2d0-44ba-917e-04be27b2f97e 20210910T182201.000+0300 cb44ac24-bf7d-4b29-9407-6c97ff121c28


423462 20210915T135016.980+0300 INFO QLIKSERVERNAME System.Engine.Engine 382 53ae8d4d-887c-40d1-8d99-b7da8ae2df24 domain\serviceuser StdServer: End suspend handling for app [db0a0fab-a31f-4d01-ae93-8b7717711938] e1cd407a-d602-4259-8363-e65612cc8f90 domain1 n9026096 20210915T135016.980+0300 4224 20136 f6614ff1-ee60-41d7-830f-9ac758ce9a9b 20210910T182201.000+0300 53ae8d4d-887c-40d1-8d99-b7da8ae2df24


423463 20210915T135017.169+0300 INFO QLIKSERVERNAME System.Engine.Engine 328 2168cd75-9d80-47ec-b542-60a1087c0831 domain\serviceuser Engine: Server aborted. Reason for restart: Phoenix detected: Server Watchdog is hung. 0 Internal Engine 20210915T135017.157+0300 18088 20136 0 20210910T182201.000+0300 2168cd75-9d80-47ec-b542-60a1087c0831


423464 20210915T135017.170+0300 ERROR QLIKSERVERNAME System.Engine.Engine 34 cc512595-0789-4d74-84a4-3bc38a574e4f domain\serviceuser Restart: Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Server Watchdog is hung. 0 Internal Engine 20210915T135017.157+0300 18088 20136 0 20210910T182201.000+0300 cc512595-0789-4d74-84a4-3bc38a574e4f


423465 20210915T135017.171+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 3e52fe6b-d22d-48ce-a7fb-dd3d04f48de2 domain\serviceuser Core dump: Writing core dump file to C:\ProgramData\Qlik\Sense\Engine\CrashDumps\Coredump_12.388.3_20136_415693723.dmp 0 Internal Engine 20210915T135017.163+0300 18088 20136 0 20210910T182201.000+0300 3e52fe6b-d22d-48ce-a7fb-dd3d04f48de2
423466 20210915T135017.901+0300 ERROR QLIKSERVERNAME System.Engine.Engine 382 a74fb25b-9525-4f31-ad35-269474fbc5f6 domain\serviceuser Core dump: Core dump result = 1 0 Internal Engine 20210915T135017.889+0300 18088 20136 0 20210910T182201.000+0300 a74fb25b-9525-4f31-ad35-269474fbc5f6


423467 20210915T135018.055+0300 INFO QLIKSERVERNAME System.Engine.Engine 382 3307d1e1-bdac-4318-b5a7-f66d5cc0f640 domain\serviceuser Debug: Done Running 0 Internal Engine 20210915T135018.052+0300 20156 20136 0 20210910T182201.000+0300 3307d1e1-bdac-4318-b5a7-f66d5cc0f640


423468 20210915T135019.178+0300 INFO QLIKSERVERNAME System.Engine.Engine 34 205d2fe1-d0e2-450e-b7c5-0a93b17bb1f3 domain\serviceuser System: Closing - Purge: Purging 0 Internal Engine 20210915T135019.078+0300 15748 20136 0 20210910T182201.000+0300 205d2fe1-d0e2-450e-b7c5-0a93b17bb1f3
1 Solution

Accepted Solutions
Chip_Matejowsky
Support
Support

Hi @mjht,

Qlik Sense and QlikView share the QIX engine, so the meaning of the Phoenix error is the same in both products.  At a high level, It refers to a watchdog component within the engine service which was determined to be hung and restarted itself.  Hope this helps!

Best Regards

Sr. Technical Support Engineer with Qlik Support
Help users find answers! Don't forget to mark a solution that worked for you!

View solution in original post

2 Replies
mjht
Creator
Creator

Is there any information about this?  I am seeing this on my Qlik Sense Server May 2021 Patch 12.  All I see in community refers to Qlikview Server ... not Qlik Sense and nothing recent.

Chip_Matejowsky
Support
Support

Hi @mjht,

Qlik Sense and QlikView share the QIX engine, so the meaning of the Phoenix error is the same in both products.  At a high level, It refers to a watchdog component within the engine service which was determined to be hung and restarted itself.  Hope this helps!

Best Regards

Sr. Technical Support Engineer with Qlik Support
Help users find answers! Don't forget to mark a solution that worked for you!