Professional and Analyzer users are not visible in the qmc application

[NexusInfo]

professional and analyzer users are not visible in the qmc application

we have already restarted the server and installed the latest version.

version: Qlik Sense November 2019 Patch 13

can you please help us?

[ChotanaBI]

Hi, 

Is it a fresh new installation, or did it work before?

If it worked before, what have you changed?

If it's a new installation, try uninstall and install June 2020

Also try with another browser (I doubt it will work)

[Anil_Babu_Samineni]

@ChotanaBI 

By seeing your screenshot, There is no license details even from the right preview with Professional and Analyzer. So, Do you really upgraded successfully (Sorry If question is wrong).

During upgrade, I neve knew that there may be possibility to remove license. I agree If you version is prior Jun 2018 and SLK won't work for that case rather you will simply apply the control number which is manual not the universal.