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piotr-bratek
Contributor III
Contributor III

QRS not starting after QSE installation

Hi Guys, QRS has  not started after QSE installation – PostgreSQL issue? I don't know..

Before I give you more hints, two major findings from Log files and Event Manager:

  1. An exception was thrown while invoking the constructor 'Void .ctor()' on type 'DatabaseContext'. ---> Value cannot be null.↵↓Parameter name: entitySet (See inner exception for details.) (See inner exception for details.) - more in attached DOC.
  2. Screenshot from Event Managerqrs1.jpg

Environment:

  1. Windows Server 2016 Standard
  2. User in Admin group
  3. .NET – 4.5.2
  4. Ports checked
  5. No antivirus
  6. QS April 2020 ( February 2020 checked as well)
  7. I don’t use Centralized Logging

Step by Step:

  1. An installation process went smoothly.
  2. At the end QMC has not started
    qrs2.jpg
  3. QRS service has not started as the only one. When started manually it stops after in ~ 30 seconds
    qrs3.jpg
  4. Naturally, neither QMC nor HUB doesn’t work
  5. Full repository log attached in DOCX
  6. One more: QlikShare folder do not include subfolders for Apps, content, etc. – as I remember they should be there.

I read other related threads but I have not found  anything like this.

ex-Training Manager at Qlik Central-Eastern Europe
Labels (5)
15 Replies
Eduardo_Monteiro
Partner - Contributor III
Partner - Contributor III

Hello @piotr-bratek 

QSE April 2020 or greater requires .NET 4.8 or greater.

Have you tried to install pgAdmin and check if you can connect to your database?

Also revert the changes you applied to the services.

Qlik Sense Repository Database should run as Local System

Qlik Sense Repository Service should run as Service Account

Eduardo_Monteiro_0-1654167019129.png

Also, mark sure you have the service account listed into Local Security Police allowing it to run as a service.

Eduardo_Monteiro_1-1654167212316.png

 

Regards,

Eduardo Monteiro

Eduardo_Monteiro
Partner - Contributor III
Partner - Contributor III

Can you please post repository logs.

mateusz2
Contributor
Contributor

Hi Eduardo, 

 

I attached logs (with translation). 

Benoit_C
Support
Support

Hello @mateusz2,

 

Are you trying to use a QSR DB from a previous version of Qlik Sense ?

Because the error you are having seem to tell that there are some missmatch beween your current Qlik Sense version and your QSR database.

mateusz2
Contributor
Contributor

I've  created a new virtual server and there installed qlik sense. For my case that solved my problem. From time when I've made installation on new machine, problem doesn't occure anymore. 
Maybe the cause of my problem was other instance of postgresql (version 10.5) for other software on my main server. Thanks for all tips. 

Albert_Candelario

Thanks @mateusz2.

The issue seems could indeed be linked to:
Qlik Sense Repository Service fails with Error An ... - Qlik Community - 1908453

Cheers,

Albert

Please, remember to mark the thread as solved once getting the correct answer