QRS not starting after QSE installation

[piotr-bratek]

Hi Guys, QRS has  not started after QSE installation – PostgreSQL issue? I don't know..

Before I give you more hints, two major findings from Log files and Event Manager:

1. An exception was thrown while invoking the constructor 'Void .ctor()' on type 'DatabaseContext'. ---> Value cannot be null.↵↓Parameter name: entitySet (See inner exception for details.) (See inner exception for details.) - more in attached DOC.
2. Screenshot from Event Manager

Environment:

1. Windows Server 2016 Standard
2. User in Admin group
3. .NET – 4.5.2
4. Ports checked
5. No antivirus
6. QS April 2020 ( February 2020 checked as well)
7. I don’t use Centralized Logging

Step by Step:

1. An installation process went smoothly.
2. At the end QMC has not started
   
3. QRS service has not started as the only one. When started manually it stops after in ~ 30 seconds
   
4. Naturally, neither QMC nor HUB doesn’t work
5. Full repository log attached in DOCX
6. One more: QlikShare folder do not include subfolders for Apps, content, etc. – as I remember they should be there.

I read other related threads but I have not found  anything like this.

[ToniKautto]

Qlik Sense Repository Database should run as Local System.
Qlik Sense Repository Service should run as your named administrator.
Your screenshot shows the opposite user details. 

Also make sure that the user running Qlik Sense Repository service has read/write access to the file share, if there are no files generated in your share. 

[PKamra]

Hi ,

Did you manage to resolve this? if yes how please share, I am facing same issue.

Thanks in advance

Prateek Kamra

[mateusz2]

Hi, 

Has Anyone found a solution for this? I have the same problem. 

Thanks in advance 

[Benoit_C]

Hi @mateusz2,

What is your Qlik Sense version ? 

And what the Qlik Sense repository logs are saying ?

This where I would start in order to try understand why Qlik repository service is not starting.

Regards,

Benoit

[mateusz2]

Hi @Benoit_C ,

My version is November 2021 patch 3. 

My logs are saying the same like in the first post in this topic. 

I attached my logs (with translation in the comment).  

[Benoit_C]

Was it working before or it's a first installation ?

What account is running the Respository Database service ? And what account is running the Repository service ?

[mateusz2]

Yeah, it was working until restart the server (planned restart).  

Repository Database service is running as local system. 

Repository service  is running as local admin account with administrator rules. 

[Benoit_C]

Can you try a Qlik Sense repair ?
https://help.qlik.com/en-US/sense-admin/November2021/Subsystems/DeployAdministerQSE/Content/Sense_De...

[mateusz2]

First, I updated Qlik to Version  from February 2022 - it didn't solve my problem. 

Second, I checked your link and repaired Qlik in that way- it didn't help either.  

After theses steps a logs show the same error messages like before.