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land
Partner
Partner

Qlik Sense Cloud to On-premise

Hi,

Recently a client decided to migrate from Cloud to On-premise. We applied a signed license key (the same as used on Cloud); after assigning the licenses (professional), the following error appears 'you have no access pass'. We tried with analizer license too on published apps, but nothing seems to work.

Can someone explain me what I'm missing?

 

Labels (4)
4 Replies
Emmanuelle-Bustos

Have you tried logout and login again with that user?

Rodj
Luminary Alumni
Luminary Alumni

Hi,

You say they've moved on-prem and have a signed key. Are they on windows or Kubernetes? Apologies if this seems like a basic question, but does the new Qlik Sense enterprise environment have internet access? The use of signed keys requires this but it is often disabled in on-prem server deployments.

 

land
Partner
Partner
Author

Windows Server. The server has internet access and we add the ports to firewall.

Rodj
Luminary Alumni
Luminary Alumni

Tried restarting the services after adding the license?