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csellei
Partner
Partner

Qlik Sense Desktop - Screen Resolution Issue

Hi all,

I have an issue with screen resolution at newest versions of Qlik Sense Desktop. I used to work with version 3.1.1, where resolution was ok according to machine resolution.

Desktop OK.jpg

I upgraded to version 3.1.2, just download and install whitout any other change, and resolution changes to following:

Desktop ERR.jpg

Version 3.1.3 has same issue than 3.1.2.

After uninstalling and installing version 3.1.1 again, issue is fixed.

Anyone face the same issue? Since I didn't change anything else than Qlik Sense Desktop, I strongly believe that this is a product issue.

Is there any configuration file into Sense Desktop for resolution settings?

Best regards.

Christian.

1 Solution

Accepted Solutions
bec
Employee
Employee

Try navigating to the services.conf file, which can be found here: C:\Users(yourfolder)\AppData\Local\Programs\Qlik\Sense.  Open the file with WordPad or the likes, and under the [browser.parameters] section, add the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1

View solution in original post

24 Replies
johan_soderlund
Contributor II
Contributor II

I have the same issue and there are some posts about this but have not found any solution. Run the app in the browser at http://localhost:4848/hub instead and the resolution is fine.

karthiks_dwbi
Creator III
Creator III

Working on browser is alternate option, But not really sure how to do that with in desktop.

nlr-biin_soluti
Partner
Partner

Hi,

I'm facing the same issue with 3.1 SR4.

Anyone with a solution other than browser option?

Best regards,

Nicolas

bec
Employee
Employee

Try navigating to the services.conf file, which can be found here: C:\Users(yourfolder)\AppData\Local\Programs\Qlik\Sense.  Open the file with WordPad or the likes, and under the [browser.parameters] section, add the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1

csellei
Partner
Partner
Author

Great !!!!

It's work for me.

Just adding, I had to restart my machine.

Best Regards.

nlr-biin_soluti
Partner
Partner

Thanks!

It works for me too

Best regards,

Nicolas

karthiks_dwbi
Creator III
Creator III

It worked. Awesome Ricci !!!

johan_soderlund
Contributor II
Contributor II

Worked for me as well!

Not applicable

Hello Ricci, can you help me to configure?  is it okay like this? Thanks!


qliksensebrowser.png