Qlik Sense Hub/QMC not opening after successful fresh installation.

[sudheersakamuri]

Dear Qlik Team,

Fresh installation has been completed succesfully but Qlik Management Console is not opening with the error below.

Can't reach this page.

Changed the URL to refer ip address and localhost:443 but no luck.

No firewall and proxy settings enabled.

Please find the attached logfiles from Repository and proxy.

Kindly do needful.

[Nick_Asilo]

You are getting certificate and database access errors in the logs, is the Service Account a local admin?

[sudheersakamuri]

Dear Nick,

Thank you for the response.

Yes, Service account is a member of local administror group.

One thing I obeserved about the certificates is, there is no "Exported Certificates" folder in C:\ProgramData\Qlik\Sense\Repository.

I tried to regenarate the certtificates by following the steps in below link, but certificates are not genarated.

https://community.qlik.com/t5/Official-Support-Articles/How-to-recreate-or-just-delete-certificates-...

and Today what I found is, I used telnet command to check if port 443 is open or not.

Command: telnet QlikserverIP 443

It says that could not open connection on port 443.

I think Qlik will not work if port 443 is not open.

Kindly suggest how to proceed.

Best Regards,

Sudheer

[Rohan]

Hi @sudheersakamuri ,

Firstly, are your Qlik Services up ?

Secondly, Check if the antivirus has been updated to exclude qlik folders & restart the machine once. After inspecting the logs it seems servicecluster.xml file seems to be missing, Such missing file occur when antivirus scans & deletes them.

Just check these 2 points once & let us know.

Regards,

Rohan.

[sudheersakamuri]

Hi @Rohan ,

Thank you for the response.

All service are running fine.

I thik the antivirus is not enabled but I will double check.

Port 443 is not open, Is this restrcting the Qlik sense not to work/open ?

[Rohan]

Hi @sudheersakamuri ,

You can check the port status by the netstat command.

Also just to be clear, you have freshly installed Qlik Sense & not even activated the license yet right ? If that's the case, have you done any customization on the Repo config or installation path config ?

If yes, then can you uninstall & reinstall with default setting & check if that is working or not ? I believe this will help you understand where exactly you are getting the issue at...

Regards,

Rohan.

[sudheersakamuri]

Dear @Rohan ,

I checked the ports using netstat command and 443 is not open.

Yes, QS is freshly installed and not even the licenses are activated.

I didn't not changed any default settings while installing QS.

I reinstalled QS with default seeting again now but no luck.

[Rohan]

Hi @sudheersakamuri ,

Yeah, then you'll have to check with you Network team to open the necessary ports.

https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...

Do restart the machine once after the Network team does the needful.

Regards,

Rohan.

[sudheersakamuri]

Hi @Rohan ,

I will engage network team enable the port 443 and get back to you with the results.

Thank you very much for the support.

[sudheersakamuri]

Hi @Rohan ,

As you informed, I confirm that "InitialServiceCluster.xml" is missing in C:\ProgramData\Qlik\Sense\Installation folder.

 There is no "Exported Certificates" folder in C:\ProgramData\Qlik\Sense\Repository and in MMC also no certificates under computer account and User account personal & Trusted certificates folder.

I tried to recreate by following the steps mentioned in below link but no luck.

https://community.qlik.com/t5/Official-Support-Articles/How-to-recreate-or-just-delete-certificates-...

I will ask network team to exclude Qlik folders from Anti virus in applied.

Do you think this is might be root cause for entire issue ?