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kanis126
Contributor
Contributor

Qlik Sense Installation fail

I was using Qlik Sense Desktop 2017 Sep. Yesterday, I tried to upgrade to 2018 Feb, but failed.

Then, I tried to install both 2017 Sep and 2018 Feb version, but failed.


Below is part of the log. Could anyone advise how I can resolve this? Thanks

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 1708

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (BC:44) [11:13:55:490]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (BC:44) [11:13:55:491]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 12.5.2. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (BC:44) [11:13:55:558]: Deferring clean up of packages/files, if any exist

MSI (s) (BC:44) [11:13:55:559]: MainEngineThread is returning 1603

MSI (s) (BC:D8) [11:13:55:564]: RESTART MANAGER: Session closed.

MSI (s) (BC:D8) [11:13:55:564]: No System Restore sequence number for this installation.

=== Logging stopped: 3/8/2018  11:13:55 ===

MSI (s) (BC:D8) [11:13:55:565]: User policy value 'DisableRollback' is 0

MSI (s) (BC:D8) [11:13:55:565]: Machine policy value 'DisableRollback' is 0

MSI (s) (BC:D8) [11:13:55:565]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (BC:D8) [11:13:55:565]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (BC:D8) [11:13:55:566]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (BC:D8) [11:13:55:566]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (BC:D8) [11:13:55:566]: Restoring environment variables

MSI (s) (BC:D8) [11:13:55:567]: Destroying RemoteAPI object.

MSI (s) (BC:18) [11:13:55:567]: Custom Action Manager thread ending.

MSI (c) (FC:98) [11:13:55:568]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (FC:98) [11:13:55:569]: MainEngineThread is returning 1603

=== Verbose logging stopped: 3/8/2018  11:13:55 ===

16 Replies
barry_stevens
Partner
Partner

where are you trying to install to?

kanis126
Contributor
Contributor
Author

I did not change to any specific path.

The default path it shown is C:\Users\A53883\AppData\Local\Programs\Qlik\Sense

p.png

kanis126
Contributor
Contributor
Author

Hi,

Any idea about this? Thanks

barry_stevens
Partner
Partner

and what OS.  I may not be much use as this is the Desktop and I am more familiar with Sense Server

kanis126
Contributor
Contributor
Author

Windows 7

Below is the system information for your reference.

spec.jpg

optiknerd
Contributor II
Contributor II

Hi Kanis,

Did you ever get this sorted?

I have the same issue in reverse.  I cannot uninstall because of the Disablerollback being set to 0.

It is criving me nuts.

kanis126
Contributor
Contributor
Author

Hi Kevin,

No, I am still not able to install.

natcabisada
Contributor
Contributor

Hi Kanis, any luck on installing Qlik Sense Desktop?

Im also facing the same issue. Im planning to reformat my PC.

kanis126
Contributor
Contributor
Author

No, I am still not able to install Qlik Sense Desktop.