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poojacdeshmukh
Contributor
Contributor

Qlik Sense Upgradation failed with error "Detected failing msi: PostgreSQL"

While upgrading qlik sense from November 2018 to September 2019 I am getting below error.

Kindly suggest the solution. Logs are attached herewith.

I have stopped all services on all nodes except DB Postgresql service(its in running state).

Any changes in conf files? Can I rollback or need to fresh install? 

Error 0x80070659: Failed to install MSI package.
Error 0x80070659: Failed to execute MSI package.
Error 0x80070659: Failed to configure per-machine MSI package.
Detected failing msi: PostgreSQL
Applied execute package: PostgreSQL, result: 0x80070659, restart: None
Error 0x80070659: Failed to execute MSI package.

1 Reply
Bastien_Laugiero

Hi, 

Looking at the Postgres logs attached, there are no error messages. It just stops all of a sudden. 

I see to upgrade summary logs in the zip. One at 20:26 and the other at 21:39.

Could you check if you have other installation logs that correspond to the first attempt at 20:26?

Here is an article that could help you troubleshoot the cause: https://support.qlik.com/articles/000045715

Regarding the rollback, it depends how the failure occurred.  In most case you should be able to simply restart the Qlik Sense service and the platform will be operational. 

 

Hope this help!

Bastien Laugiero
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