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wolfkat12
Contributor II
Contributor II

Qlik Sense desktop 3.2: cannot log in (engine cannot be unlocked)

Hi,

I am working with Qlik Sense desktop 3.2 and I am suddenly unable to log in: after the log in screen, I get this message:

2017-05-24 11_27_46-Error.png

I did try later, restarted computer, repaired the installation, uninstalled and re-installed to no avail. Any ideas?

27 Replies
chriswharton
Contributor
Contributor

Hi All,

I had this issue today and have resolved it. 

My Documents Folder was re-directed to Dropbox.  When Qlik installed, it installed some files to "C:/Users/<UserName>/Documents" and not the re-directed file path to Dropbox.

When the application was running, the Qlik file was being searched for within Dropbox, wasn't there and therefore the app couldn't access the required files.

I removed the re-direction, reinstalled and then the software worked.   You may be able to move the Qlik folder manually to your re-directed path but i have not tested this.

Documents are often redirected, especially within corporate environments.

morenoju
Partner - Specialist
Partner - Specialist

ipconfig /release worked for me

Thanks

andydietler
Partner - Creator
Partner - Creator

For me the problem was OneDrive. The default install path was:

C:\Users\(Username)\OneDrive\Documents\Qlik

when I reinstalled I did a custom install and changed the path to:

C:\Users\(Username)\Documents\Qlik


and it worked.


Thanks for all the help in this thread.

rikdestigter
Contributor
Contributor

Wow, thank you.

I tried hours to fix my problem and nothing worked but your solution worked.

Thanks to everyone else as well

darsichaitanya
Contributor III
Contributor III

2018-04-19.png

luis1220biin
Contributor III
Contributor III

Hello All,

I had this issue today and have resolved it.

I put the Path mannualy in the installation  "C:/Users/<UserName>/Documents". I hope this work for you.


Good Lucky! 



rohitkbi
Contributor
Contributor

Even I had this issue because of OneDrive. Changing path as suggested from C:\Users\(Username)\OneDrive\Documents\Qlik to C:\Users\(Username)\Documents\Qlik in custom install helped solved the issue. Thanks!

Also found an article in Qlik Support page for this issue.

https://qliksupport.force.com/articles/000050457

xtrimf
Creator
Creator

today my qlik sense desktop also stopped working. it gave me the message "could not unlock engine" one time and since then when I open sense I get "Connection Refused"

I tried every trick here with no success.

log file attached.