Qlik Sense does not detect previous version

[dsanta86]

hi collegues, I have a problem when I try to update to the version of April 2019, it does not appear the option to update, it seems like it did not detect the previous version (November 2019 patch 1),in the attachment are the images.

note: the shared folder is on another server

[Giuseppe_Novello]

Seeing that the Qlik Sense Icon is missing in the "program and features", something is wrong or missing. Can you check if the program files are still in the Qlik/sense folder. Also can you check C:\ProgramData\Package Cache is empty? Yes, then MSI are missing and it needs them to do the uninstalled and install process. No, then I would reboot the machine and try again.

BR

Gio

[dsanta86]

hello Gio, I'm the colleague of Marcos Herrera of Colombia, the files are still in the program files and the folder C: \ ProgramData \ Package Cache has data

ServicesPackage CaheProgram Files

[dsanta86]

Hello Gio, the support case is 01672690 - The setup file does not recognize the QlikSense installation on update (Windows Account Temporary Profile)

[Giuseppe_Novello]

Can you define more whats the "Windows Account Temporary Profile", because it does not have the full rights to see all the Qlik components. Do they have a system admin that has full rights in that server to perform the upgrade? 

BR

Gio

[dsanta86]

I've tried different windows accounts, including the one used for Qlik services and with administrator permissions, but I always get the same result

[Giuseppe_Novello · Accepted solution]

Then go to C:\Users\<user>\AppData\Local\Temp and find the installation log is generating, lets see if we can discover anything that might lead us to something.

BR

Gio

[dsanta86]

hello Gio, validating that log I found the following error

[1D4C:32DC][2019-06-27T15:34:17]e000: Error 0x80070002: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\9973d562-ea63-4066-9271-6641b6c73da2\Qlik_Sense_update.exe
[1D4C:32DC][2019-06-27T15:34:17]e000: Error 0x80070002: Failed to initialize package from related bundle id: QlikSenseEnterprisePatch
[1D4C:32DC][2019-06-27T15:34:17]e000: Error 0x80070002: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{49e0e0dc-7a23-47c2-b470-2d8cb1c3587e}\Qlik_Sense_setup.exe
[1D4C:32DC][2019-06-27T15:34:17]e000: Error 0x80070002: Failed to initialize package from related bundle id: {49e0e0dc-7a23-47c2-b470-2d8cb1c3587e}

what I did was take the missing files from another environment

[Giuseppe_Novello]

nice! Can you confirm that taking those missing files from other environment helped to fix the issue? 

If you could go back case# 01672690, and let the TSE know the issue is solved as well!

Cheers!

Gio

[dsanta86]

yes Gio, I took the missing files from another environment with the same version of Sense

Right now I proceed to close the case