Qlik Sense on AWS: setup script error

[rgovaerts]

Hi

I am trying to setup Qlik Sense using the the version availabel on the AWS market place (available here)

The EC2 instance is on a private cloud in AWS that has a VPN connection to the company's local network. The instance itself does not have a connection to the internet.

When using the remote desktop to acces the EC2 instance, the setup script starts up and asks for a username and several passwords. It then proceeds with the setup but then fails to start the Qlik Sense services:

The error message is not very informative as to what is wrong.

Anyone experienced this?

[ganapati_h]

Hi,
Did you try starting from Windows Services? Also the logs can help understand what may be causing the services to fail.

GH

[rgovaerts]

Hi

Attached is the "ArchivedLogs" from "C:/Qlik Sense Storage".

Hope this helps.

[ganapati_h]

Did you hostname change? Logs are showing  the name  ip-172-25-0-98.eu-west-1.compute.internal "The remote name could not be resolved"

Can the name be pinged from Qlik server?

[rgovaerts]

Hi

Thanks for the quick response.

The hostname is the same. It is a fresh setup of Qlik Sense available on the AWS marketplace on a local network (vpn on the cloud in this case).

[ganapati_h]

@rgovaertsNothing much i can suggest apart from trying to add entry in the host file and point the name ip-172-25-0-98.eu-west-1.compute.internal to appropriate IP which is reachable from Qlik server.