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betul_korkmaz_e
Contributor III
Contributor III

Qliksense - Problem with Upgrade/Uninstall

qliksense.JPG

I get the above error message when I try to upgrade my current version of Qliksense, 1.1.0.0. I also get the same error message when I try to uninstall Qliksense. I have 20 GB of free disk space so the disk is not full and I can install/uninstall other software.

I would appreciate advice on how to proceed.

Betul

Message was edited by: Betul Korkmaz

11 Replies
korsikov
Partner
Partner

the answer is simple. The screenshot is clearly written to you - the disk is full

betul_korkmaz_e
Contributor III
Contributor III
Author

Thanks but I have 20 GB free disk space so it isn't that. Should have mentioned that in my original post.

Vincenzo_Esposito

Betul, did you installed with an local admin right?

betul_korkmaz_e
Contributor III
Contributor III
Author

Hi Vincenzo, thank you for your reply. No, my computer name and domain are different (https://kb.blackbaud.co.uk/articles/Article/79900). I read how to check it... Does this matter for the install?

Vincenzo_Esposito

Betul, sorry I really didn't understand your server name/domain is different from what. Anyway the article you pointed out is fine to check whet

Vincenzo_Esposito

...whether or not your user is a local administrator (need to belong to the Administrators group).

This is not enought, when you lunch the install you need to right click on the executable and select "run as administrator"

Before that check the System requirements here

https://help.qlik.com/en-US/sense/2.2/Subsystems/Installation/Content/Introduction/system-requiremen...


betul_korkmaz_e
Contributor III
Contributor III
Author

Thanks for your reply. I have installed as an administrator. Plus I can install/uninstall any other software on my laptop. So I don't think this is the issue.

Vincenzo_Esposito

Post the log file, you should find them here

C:\Users\<Your User>\Documents\Qlik\Sense\Log

Vincenzo_Esposito

You have no errors in this log file. Have a look to the Windows event viewer