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MP230691
Contributor III
Contributor III

Qliksense desktop installation failed

Hi,im facing issues while installing qlik sense desktop feb 2019 version. It always throws an error as attached pic below. I am installing the setup in my 64 bit windows 10.

Please guide me through any resolution on the same.

Thanks

Screenshot_20200318-003546__01.jpg

 

3 Replies
joseph_morales
Creator II
Creator II

Hi @MP230691,

Could you check what the log says?. If the Log files indicate the following errors:

Error 0x80070643: Failed to install MSI package.
Error 0x80070643: Failed to configure per-user MSI package.
It could be due to a problem in the .Net framework. please check the next article. https://support.qlik.com/articles/000014827
Best Regards,
Joseph Morales
ivan_will
Partner
Partner

This issue can be resolved by making sure the account is actually a Service Account.  Even Administrative accounts are NOT service accounts unless specified.

Depending on the Windows OS version you can do the following:

1. Open Administrative Tools (older versions, Control Panel, new versions, click on Start)

2. Select Local Security Policy, expand Local Policies, click on User Rights Assignment

3. Select Act as part of the operating system. If your user is already listed, skip to Step 5

4. Click on Add User or Group and add the desired user account.  Click on Check Names and make note of the entire name, example:  MYHOST\myservice

5. Return to the listing for User Rights Assignment and select Log on as a service, following the same directions as above

6. Close Administrative Tools and return to the Sense installation

6. Using the same exact name that appeared with Check Names, enter the service account name in the User dialog, with the correct password.

ivan_will
Partner
Partner

Second possible resolution might be: 

The issue with the installation may come from using the wrong computer/maschine name! 
Somehow it accepts the user and credentials but then fails, the easiest way is to use the exact name of machine name/user name taken from the properties of a file, security tab and then use the account full name from there.

Hope the above helps.
Stay safe