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suryaa30
Creator II
Creator II

Qliksense installation Error

Hi I am trying to install Qliksense on Azure VM, Can somebody please help to provide any insight from the log file attached?

 

Property(S): ProductToBeRegistered = 1
MSI (s) (68:D4) [15:40:52:902]: Note: 1: 1708
MSI (s) (68:D4) [15:40:52:902]: Note: 1: 2205 2: 3: Error
MSI (s) (68:D4) [15:40:52:902]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (68:D4) [15:40:52:902]: Note: 1: 2205 2: 3: Error
MSI (s) (68:D4) [15:40:52:902]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (68:D4) [15:40:52:902]: Product: Qlik Sense Service Dispatcher -- Installation failed.

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1 Solution

Accepted Solutions
Albert_Candelario

Hello @suryaa30 ,

Thanks for posting.

I would not say the rows you added are the relevant ones.

The ones that seems relevant are the following ones:

Line 197888: CAQuietExec: Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema_name = 'dataprep_service'":
Line 197889: CAQuietExec: psql: error: could not translate host name "dem-qliksense-0" to address: Unknown host
Line 197891: CAQuietExec: + throw "Error executing database command "" ...
Line 197894: CAQuietExec: + FullyQualifiedErrorId : Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema
Line 197894: CAQuietExec: + FullyQualifiedErrorId : Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema
Line 197895: CAQuietExec: _name = 'dataprep_service'": psql: error: could not translate host name "dem-qliksense-0" to address: Unknown host
Line 197898: CAQuietExec: Error 0x80070001: Command line returned an error.
Line 197898: CAQuietExec: Error 0x80070001: Command line returned an error.
Line 197899: CAQuietExec: Error 0x80070001: QuietExec Failed
Line 197900: CAQuietExec: Error 0x80070001: Failed in ExecCommon method
Line 197901: CustomAction CA_SetupDPS returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

 

So, seems your schema dataprep_service might be the issue here.

Cheers,

Albert

Please, remember to mark the thread as solved once getting the correct answer

View solution in original post

1 Reply
Albert_Candelario

Hello @suryaa30 ,

Thanks for posting.

I would not say the rows you added are the relevant ones.

The ones that seems relevant are the following ones:

Line 197888: CAQuietExec: Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema_name = 'dataprep_service'":
Line 197889: CAQuietExec: psql: error: could not translate host name "dem-qliksense-0" to address: Unknown host
Line 197891: CAQuietExec: + throw "Error executing database command "" ...
Line 197894: CAQuietExec: + FullyQualifiedErrorId : Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema
Line 197894: CAQuietExec: + FullyQualifiedErrorId : Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema
Line 197895: CAQuietExec: _name = 'dataprep_service'": psql: error: could not translate host name "dem-qliksense-0" to address: Unknown host
Line 197898: CAQuietExec: Error 0x80070001: Command line returned an error.
Line 197898: CAQuietExec: Error 0x80070001: Command line returned an error.
Line 197899: CAQuietExec: Error 0x80070001: QuietExec Failed
Line 197900: CAQuietExec: Error 0x80070001: Failed in ExecCommon method
Line 197901: CustomAction CA_SetupDPS returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

 

So, seems your schema dataprep_service might be the issue here.

Cheers,

Albert

Please, remember to mark the thread as solved once getting the correct answer