Hey there,
We are trying to upgrade to Qlik Sense Enterprise Feb 2024 from Aug 2023. During the upgrade the installation Failed and it returns error 1603 in de ServiceDispatcher log. The main log it mensions "Error 0x80070643: Failed to install MSI package."
After the error the installation aborted and reverted back.
Qlik_Sense_February_2024.log:
[0920:0910][2024-07-16T11:27:14]i000: Starting execution of Scheduler
[2408:2420][2024-07-16T11:27:14]i301: Applying execute package: Scheduler, action: Install, path: C:\ProgramData\Package Cache\{A927EA2B-63E9-4439-9EEB-66C72AADA766}v14.173.3\Scheduler.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SERVICEUSER="min\serviceaccount" USERPASSWORD="*****" BURN="1" INSTALLDIR="D:\Qlik\Sense\" MODIFY="0" SKIPSTARTSERVICES="1" ENABLECONFIGPERSISTANCE="1" LASTSERVICE="QlikSensePrintingService" CONFIGSERVICES="1" FAIL=""'
[0920:0910][2024-07-16T11:27:15]i000: In Update Progress: 28
[0920:0910][2024-07-16T11:27:15]i000: In Update Progress: 29
[0920:0910][2024-07-16T11:27:15]i000: In Update Progress: 30
[0920:0910][2024-07-16T11:27:15]i000: In Update Progress: 31
[0920:0910][2024-07-16T11:27:15]i000: In Update Progress: 32
[0920:0910][2024-07-16T11:27:15]i000: In Update Progress: 33
[0920:0910][2024-07-16T11:27:21]i319: Applied execute package: Scheduler, result: 0x0, restart: None
[2408:2420][2024-07-16T11:27:21]i325: Registering dependency: {7d38c5f5-6dc3-4ff3-a49b-377659c0e4df} on package provider: {A927EA2B-63E9-4439-9EEB-66C72AADA766}, package: Scheduler
[2408:2420][2024-07-16T11:27:21]i323: Registering package dependency provider: {803D62F8-AEE1-4F18-BAFB-1D4CBC17ADC5}, version: 14.173.3, package: Client
[0920:0910][2024-07-16T11:27:21]i000: ProgressTypeMajorUpgrade
[0920:0910][2024-07-16T11:27:21]i000: Starting execution of Client
[2408:2420][2024-07-16T11:27:21]i301: Applying execute package: Client, action: Install, path: C:\ProgramData\Package Cache\{803D62F8-AEE1-4F18-BAFB-1D4CBC17ADC5}v14.173.3\Client.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" BURN="1" INSTALLDIR="D:\Qlik\Sense\" MODIFY="0" HTTPPORTNUMBER="" HTTPSPORTNUMBER="" ENABLEHTTPPORT="" DESKTOPSHORTCUT="0" HOSTNAME="qlikserver" FAIL=""'
[0920:0910][2024-07-16T11:27:27]i000: In Update Progress: 34
[0920:0910][2024-07-16T11:27:27]i000: In Update Progress: 35
[0920:0910][2024-07-16T11:27:28]i000: In Update Progress: 36
[0920:0910][2024-07-16T11:27:28]i000: In Update Progress: 37
[0920:0910][2024-07-16T11:27:29]i000: In Update Progress: 38
[0920:0910][2024-07-16T11:27:46]i319: Applied execute package: Client, result: 0x0, restart: None
[2408:2420][2024-07-16T11:27:46]i325: Registering dependency: {7d38c5f5-6dc3-4ff3-a49b-377659c0e4df} on package provider: {803D62F8-AEE1-4F18-BAFB-1D4CBC17ADC5}, package: Client
[2408:2420][2024-07-16T11:27:46]i323: Registering package dependency provider: {DB596761-7A82-4163-93E3-8F6676A285EC}, version: 14.173.3, package: ServiceDispatcher
[0920:0910][2024-07-16T11:27:46]i000: ProgressTypeMajorUpgrade
[0920:0910][2024-07-16T11:27:46]i000: Starting execution of ServiceDispatcher
[2408:2420][2024-07-16T11:27:46]i301: Applying execute package: ServiceDispatcher, action: Install, path: C:\ProgramData\Package Cache\{DB596761-7A82-4163-93E3-8F6676A285EC}v14.173.3\ServiceDispatcher.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SERVICEUSER="min\serviceaccount" USERPASSWORD="*****" BURN="1" INSTALLDIR="D:\Qlik\Sense\" MODIFY="0" SKIPSTARTSERVICES="1" ENABLECONFIGPERSISTANCE="1" LASTSERVICE="QlikSensePrintingService" CONFIGSERVICES="1" DBPASSWORD="*****" USINGPOSTGRESQL="" RANDOMPASSWORD="*****" SKIPDBCONFIG="0" DBHOSTNAME="localhost" DBPORT="4432" DBLIMITEDUSERNAME="qliksenserepository" INSTALLDB="" SKIPINSTALLDBSERVICE="1" ENCODEDUSERPASSWORD="*****" FAIL="" INSTALLTYPE="Upgrade" UPGRADEHYBRIDSERVICES="1" POSTGRESHOME="D:\Qlik\Sense\\Repository\PostgreSQL\14"'
[0920:0910][2024-07-16T11:31:34]i000: In Update Progress: 39
[0920:0910][2024-07-16T11:31:35]i000: In Update Progress: 40
[0920:0910][2024-07-16T11:31:39]i000: In Update Progress: 41
[0920:0910][2024-07-16T11:31:43]i000: In Update Progress: 42
[0920:0910][2024-07-16T11:31:45]i000: In Update Progress: 43
[0920:0910][2024-07-16T11:31:52]i000: In Update Progress: 44
[2408:2420][2024-07-16T11:35:27]e000: Error 0x80070643: Failed to install MSI package.
[2408:2420][2024-07-16T11:35:27]e000: Error 0x80070643: Failed to execute MSI package.
[0920:0910][2024-07-16T11:35:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0920:0910][2024-07-16T11:35:27]i000: Detected failing msi: ServiceDispatcher
[0920:0910][2024-07-16T11:35:27]i319: Applied execute package: ServiceDispatcher, result: 0x80070643, restart: None
[0920:0910][2024-07-16T11:35:27]e000: Error 0x80070643: Failed to execute MSI package.
[0920:0910][2024-07-16T11:35:27]i000: ProgressTypeMajorUpgrade
[0920:0910][2024-07-16T11:35:27]i000: Starting rollback execution of ServiceDispatcher
Qlik_Sense_February_2024_ServiceDispatcher.log:
Property(S): dir6AF39B3521F93EA0DC200400306EFE70 = D:\Qlik\Sense\BotChannelService\node_modules\jsonwebtoken\node_modules\
Property(S): dir66B130F8FFF0CD95F845C854FB5D712B = D:\Qlik\Sense\BotChannelService\node_modules\libpq\.github\
Property(S): dir2FAB2C443331198A00A2EF0A5DD46BF8 = D:\Qlik\Sense\BotChannelService\node_modules\libpq\build\Release\.deps\Release\obj.target\addon\
Property(S): dirF59C31BB45A325340B9D3AFF98CBDE06 = D:\Qlik\Sense\BotChannelService\node_modules\libpq\build\Release\.deps\
Property(S): dirFC513A2675EB3BFD1AEE59D4CACEB408 = D:\Qlik\Sense\BotChannelService\node_modules\libpq\build\Release\obj.target\addon\
Property(S): dir95429F97CAB29A2D8BE91BA58E499CD8 = D:\Qlik\Sense\BotChannelService\node_modules\rollbar\node_modules\
Property(S): dirB2314015F2E14781E6DAB5BFC477EB6A = D:\Qlik\Sense\BotChannelService\node_modules\rollbar\vendor\
Property(S): dirCF6E409D77C3C00A64DF29CBB9EA8539 = D:\Qlik\Sense\BotChannelService\node_modules\rrule\dist\
Property(S): dirB10BE242AEC5D4C4969A25F3A9F0E61E = D:\Qlik\Sense\BotChannelService\node_modules\semver\node_modules\
Property(S): dirA3AB37E159E7E7A1602A11093C9A593F = D:\Qlik\Sense\BotChannelService\ssoLogin\public\
Property(S): VersionNT = 603
Property(S): SERVICEUSER = min\serviceaccount
Property(S): VersionNT64 = 603
Property(S): SERVICENAME = QlikSenseServiceDispatcher
Property(S): SKIPSTARTSERVICES = 1
Property(S): ARPCOMMENTS = This installer contains the logic and resources to install Qlik Sense Service Dispatcher
Property(S): ARPCONTACT = http://www.qlik.com
Property(S): ARPHELPLINK = http://www.qlik.com/us/services/support
Property(S): ARPURLINFOABOUT = http://www.qlik.com
Property(S): MsiLogging = oicewarmup
Property(S): MSIUNINSTALLSUPERSEDEDCOMPONENTS = 1
Property(S): MSIENFORCEUPGRADECOMPONENTRULES = 1
Property(S): ARPPRODUCTICON = Icon_Qlik
Property(S): Manufacturer = QlikTech International AB
Property(S): ProductCode = {DB596761-7A82-4163-93E3-8F6676A285EC}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Qlik Sense Service Dispatcher
Property(S): ProductVersion = 14.173.3
Property(S): DefaultUIFont = WixUI_Font_Normal
Property(S): WixUI_Mode = Mondo
Property(S): ErrorDialog = ErrorDlg
Property(S): SecureCustomProperties = DBPASSWORD;ENCODEDUSERPASSWORD;NETFRAMEWORK45;PASSWORD;QSMQCREATEDB;RANDOMPASSWORD;SERVICEUSER;STARTDEPENDENTSERVICES;USERPASSWORD;WINDOWSSERVICEUSER;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): MsiHiddenProperties = CA_SetupADS;CA_SetupDPS;CA_SetupHDS;CA_SetupLicenses;CA_SetupNLAS;CA_SetupNLB;CA_SetupNS;CA_SetupPS;CA_SetupQMR;CA_SetupQSMQ;CA_UpgradeADS;CA_UpgradeDPS;CA_UpgradeHDS;CA_UpgradeLicenses;CA_UpgradeNLAS;CA_UpgradeNLB;CA_UpgradeNS;CA_UpgradePS;CA_UpgradeQMR;CA_UpgradeQSMQ;DBPASSWORD;ENCODEDUSERPASSWORD;PASSWORD;QSMQCREATEDB;RANDOMPASSWORD;USERPASSWORD
Property(S): WIX_UPGRADE_DETECTED = {93D99C61-AEF2-4836-89DD-17F43FC12935}
Property(S): MsiLogFileLocation = C:\Users\serviceaccount\AppData\Local\Temp\Qlik_Sense_February_2024_20240716112314_017_ServiceDispatcher.log
Property(S): PackageCode = {A7764963-E654-4A61-980D-C2B3A7ECDB56}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MSIFASTINSTALL = 7
Property(S): USERPASSWORD = **********
Property(S): BURN = 1
Property(S): MODIFY = 0
Property(S): ENABLECONFIGPERSISTANCE = 1
Property(S): LASTSERVICE = QlikSensePrintingService
Property(S): CONFIGSERVICES = 1
Property(S): RANDOMPASSWORD = **********
Property(S): SKIPDBCONFIG = 0
Property(S): DBHOSTNAME = localhost
Property(S): DBPORT = 4432
Property(S): DBLIMITEDUSERNAME = qliksenserepository
Property(S): SKIPINSTALLDBSERVICE = 1
Property(S): ENCODEDUSERPASSWORD = **********
Property(S): INSTALLTYPE = Upgrade
Property(S): UPGRADEHYBRIDSERVICES = 1
Property(S): POSTGRESHOME = D:\Qlik\Sense\\Repository\PostgreSQL\14
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = D:\Software\Qlik\IR
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 9224
Property(S): VersionDatabase = 500
Property(S): MsiSystemRebootPending = 1
Property(S): VersionMsi = 5.00
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 3
Property(S): WindowsFolder = C:\windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\windows\system32\
Property(S): SystemFolder = C:\windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\serviceaccount\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\serviceaccount\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\serviceaccount\Favorites\
Property(S): NetHoodFolder = C:\Users\serviceaccount\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\serviceaccount\Documents\
Property(S): PrintHoodFolder = C:\Users\serviceaccount\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\serviceaccount\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\serviceaccount\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): LocalAppDataFolder = C:\Users\serviceaccount\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\serviceaccount\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 98303
Property(S): VirtualMemory = 98526
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = serviceaccount
Property(S): UserSID = S-1-5-21-3723389022-3858856549-556620252-1954952
Property(S): UserLanguageID = 1043
Property(S): ComputerName = QAR70092
Property(S): SystemLanguageID = 1043
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 11:35:27
Property(S): Date = 16-7-2024
Property(S): MsiNetAssemblySupport = 4.8.3761.0
Property(S): MsiWin32AssemblySupport = 6.3.17763.4131
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = DMO Ops
Property(S): COMPANYNAME = Ministerie van Defensie
Property(S): DATABASE = C:\windows\Installer\4ffce.msi
Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{DB596761-7A82-4163-93E3-8F6676A285EC}v14.173.3\ServiceDispatcher.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): MsiUISourceResOnly = 1
Property(S): MIGRATE = {93D99C61-AEF2-4836-89DD-17F43FC12935}
Property(S): ROOTDRIVE = D:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{DB596761-7A82-4163-93E3-8F6676A285EC}v14.173.3\
Property(S): SourcedirProduct = {DB596761-7A82-4163-93E3-8F6676A285EC}
Property(S): ProductToBeRegistered = 1
MSI (s) (0C:88) [11:35:27:150]: Note: 1: 1708
MSI (s) (0C:88) [11:35:27:150]: Note: 1: 2205 2: 3: Error
MSI (s) (0C:88) [11:35:27:150]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (0C:88) [11:35:27:150]: Note: 1: 2205 2: 3: Error
MSI (s) (0C:88) [11:35:27:150]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (0C:88) [11:35:27:150]: Product: Qlik Sense Service Dispatcher -- Installation failed.
MSI (s) (0C:88) [11:35:27:151]: Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 14.173.3. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.
MSI (s) (0C:88) [11:35:27:215]: Deferring clean up of packages/files, if any exist
MSI (s) (0C:88) [11:35:27:215]: MainEngineThread is returning 1603
MSI (s) (0C:B8) [11:35:27:217]: RESTART MANAGER: Session closed.
MSI (s) (0C:B8) [11:35:27:218]: RESTART MANAGER: Session closed.
MSI (s) (0C:B8) [11:35:27:218]: No System Restore sequence number for this installation.
