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korsikov
Partner
Partner

can't stop Qlik Sense Engine Service

After upgrading to 2.2.4 server encountered a problem. I can not stop the service Qlik Engine.

My server has 16Gb ram and Qlik Sense Engine service consumes 90% of RAM.

Try stop this service for cleanup cache and backup files.

And service stiks as "Stoppping"  and wait 20 min. Then service killed.

---

INFO20160516T232003.974+030077327140Spawning KillerThread
INFO20160516T232003.974+030077327208ServerExit entered
INFO20160516T232003.974+030077327208Kill child processes still running
INFO20160516T232003.974+030077327208Calling pListener->StopListening
INFO20160516T232003.974+030077327208Calling pPurger->Close
INFO20160516T234022.102+030077327140Termination not completed within 20 min. Quitting!
INFO20160516T234022.102+030077327140Terminating service

---

How can I speed up the shutdown of service and that the service could be shut down cleanly

1 Solution

Accepted Solutions
korsikov
Partner
Partner
Author

Solved by upgrade 2.2.4 to Qlik Sense 3

View solution in original post

4 Replies
korsikov
Partner
Partner
Author

IF QS Engine service use low RAM stutdown cleanly

There is normal shutdown logs

INFO20160517T004313.347+030059727596Spawning KillerThread
INFO20160517T004313.347+030059724108ServerExit entered
INFO20160517T004313.347+030059724108Kill child processes still running
INFO20160517T004313.347+030059724108Calling pListener->StopListening
INFO20160517T004313.347+030059724108Calling pPurger->Close
INFO20160517T004313.628+030059724108Calling pLogWriter->Close
INFO20160517T004313.737+030059724108Calling StopInternalTimer
INFO20160517T004313.847+030059724108Stopping remaining CStdServers
INFO20160517T004313.847+030059724108Calling pListener->Destroy
INFO20160517T004313.847+030059724108Calling ExitThreadWorkerThreads
INFO20160517T004314.362+030059727596Terminating service
korsikov
Partner
Partner
Author

Try change ServicesPipeTimeout - not help.

Qlik Sense 2.0.1 - Cannot start services after update

i'm Can't stop QS Engine when this service use 80% ram ( WorkingSet High)

If I kill Engine.exe it's corrupted application in RAM.

When application consuming low RAM stop and restart success,

Give me any advice.

korsikov
Partner
Partner
Author

Solved by upgrade 2.2.4 to Qlik Sense 3

Whatever
Partner
Partner

The engine service will not stop and is using 99% of CPU. Memory consumption is 18%

This started with users complain that open panel just shows the bubbles forever.

The Engine will not stop even when I use "End Task".

The engine exit log shows

Severity Timestamp ProcessId ThreadId Message
INFO 20200811T073321.016-0400 2432 1480 Spawning KillerThread
INFO 20200811T073321.029-0400 2432 5092 ServerExit entered
INFO 20200811T073321.029-0400 2432 5092 Kill child processes still running
INFO 20200811T073321.032-0400 2432 5092 Calling pListener->StopListening
INFO 20200811T073321.249-0400 2432 5092 Calling pPurger->Close

It has now been "stopping" for over 20 minutes.