Freshdesk Dashboard

[janmav1]

Freshdesk Dashboard

Micropinnacle Technology Corporation

Ticket Management Dashboard using Freshdesk as Source

Discoveries

How to handle resolution times based on start and end date of a ticket. Fetch data from freshdesk using MSSQL

Impact

To monitor agents that has the highest resolution time and identify highly performing agents as well as underperforming agents

Audience

Business Analyst, ITSM

Data and advanced analytics

Monitoring Tickets