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Downloads Site Known Issues Tracker

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Jamie_Gregory
Community Manager
Community Manager

Downloads Site Known Issues Tracker

The new Downloads site launched on February 15, 2022. Below is a list of known issues and their status.

  Known Issue Status

1

Page does not load on mobile

This page is not intended to be used on a Mobile device as users will not be downloading exe files to their mobile device. 

However, mobile browsers block cookies by default. To enable in Safari for iOS:

1. Go to Settings > Safari > Privacy & Security

2. Disable 'Block All Cookies'

3. Disable 'Prevent Cross-Site Tracking'

2

Receive error when trying to load page: 

{"errors":[{"title":"State verification failed","detail":"State not valid, missing request forgery protection","code":"STATE-1","status":"401"}],"traceId":"000000000000000063c6cd60bf2ee1dc"}

Affects Chrome and Safari.

See Qlik Downloads page shows "401 Unauthorized Access" error
3 Header and breadcrumb font different on page (outside of app) Fixed
4 Page is blank in the desktop browser

For Chrome: See Qlik Downloads page shows "401 Unauthorized Access" error.

If the article does not resolve your issue, please reach out to Customer Support.

Mac/Safari: researching

5

Receive error when trying to load page: 

Unable to connect to the Qlik Sense engine. ...too many open connections, the service is offline, or networking issues

See Qlik Cloud: "Unable to connect to the Qlik Sense engine" error when opening or accessing an app

6

Qlik Downloads page fails to load intermittently with the error;  

{"errors":[{"title":"Forbidden","detail":"User is not a member of tenant","code":"AUTH-5","status":"403"}],"traceId":"<id>"}

This issue is being investigated by Qlik, with the reference QB-11636.

The symptom is intermittent, so a workaround can be to try accessing through a new browser window.

7

Intermittent 403 error: 

{"errors":[{"title":"Forbidden","detail":
"User is not a member of tenant",
"code":"AUTH-5","status":"403"}],
"traceId":"00000000000000006781e25aeca926b9"}

Resolved

 

Labels (2)
Comments
AntonioC
Contributor II
Contributor II

Same issue as @sarad84 with just one window open.

0 Likes
mbespartochnyy
Creator II
Creator II

I'm seeing Unable to connect to the Qlik Sense engine. Possible causes: too many open connections, the service is offline, or networking issues error message:

QlikDownloadsError.PNG

 

Is there a solution for that?

NOTE: Only one tab is open.

0 Likes
ToniKautto
Employee
Employee

@mbespartochnyy as far as I can see this only happens after ~30min when the connection to the app times out. Are you saying this is persistent and you are unable to access the embedded app?

0 Likes
AntonioC
Contributor II
Contributor II

@ToniKautto same issue as above. For me it happens already after ~30-60sec and unable to access the embedded app.

0 Likes
mbespartochnyy
Creator II
Creator II

@ToniKautto that's right. I log on to my account, go to the Downloads page, and it shows me that error immediately. Not after 30-60 second, not after half hour, it shows me the error as soon as the page loads.

0 Likes
Sergey_Blednikov
Contributor
Contributor
try to log on and make a whole path to downloads through the menu (products
- support ...). I had error 500 too. As I understand they just moved
download page and didn't made redirect from old link.
New is like https://community.qlik.com/t5/Downloads/tkb-p/Downloads
0 Likes
mbespartochnyy
Creator II
Creator II

@Sergey_Blednikov that's the link that I'm going to that gives me the Unable to connect to the Qlik Sense engine error.

Are you not seeing an error when you go to https://community.qlik.com/t5/Downloads/tkb-p/Downloads ?

0 Likes
Sergey_Blednikov
Contributor
Contributor
huh. Not anymore. Qlik is with Ukraine.
So they cut home pets food treatment suppliers too...
>50 mln cats and dogs in Russia. They are just home pets. Helpless. Without
proper treatment now in case of such a decision... Left to die.

______________________________________________
sorry. Just my personal thoughts. Feed and cure. Out of politics.
https://en.wikipedia.org/wiki/Hippocratic_Oath
0 Likes
mbespartochnyy
Creator II
Creator II

Are you saying that the page loads for you without issues?

0 Likes
Sergey_Blednikov
Contributor
Contributor
not anymore. error 101 but in fact it's cut by Qlik by account (according
to helpdeck)
0 Likes
Version history
Last update:
‎2022-08-30 09:33 AM
Updated by: