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January 2021 Redesign - Issue Tracking Post Launch

Community Manager
Community Manager

January 2021 Redesign - Issue Tracking Post Launch

The below tracker notes any issues we are currently tracking in cases where many people may be impacted. Please post a NEW discussion to report an issue, bug, or if you have any questions or concerns. 

Topic Problem Description Latest Update

Slower performance


1/12:The new design has many new images that will need to be cached at the first visit.  Despite that, this issue is still being researched on our end. 
Tag Cloud

spinning displayed on-page.  


1/12: The vendor has supplied a fix and we are currently testing.
error "Too Many Searches" Melissa_Potvin_0-1610380053058.png


1/12 Case opened with the vendor and they are researching
Error when logging in with mobile device and replying  Sue_Macaluso_0-1610466552505.jpeg


1/12: Case opened with vendor.
Blogs Unable to create blog, after clicking to create blog nothing happens

1/12: This is now fixed, users might have to clear cache, log out and back in.

1/12 researching 


Search Inconsistencies We have reports that search is not rendering what is expected.  1/12 researching
Unable to create Support Knowlege base articles When creating a new article nothing happens after clicking create

1/12: This is now resolved. Users may have to clear cache. 

1/12 researching

Drafts When accessing drafts and clicking on an exiting draft the system does not react to access draft

1/12: This is now fixed. Users may have to clear cache. 


1/12 researching

Version history
Revision #:
9 of 9
Last update:
2 weeks ago
Updated by: