A fatal error occurred while creating a TLS client credential. The internal error state is 10013

[Alan_Slaughter]

The Windows system event log shows Schannel EventID 36871 errors.

See Error A fatal error occurred while creating a TLS client credential. The internal error state is 10013

Environment:

• Qlik Sense Enterprise on Windows, all version
• Qlik NPrinting

Cause:

TLS 1.2 Server setting was not updated correctly:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server] "DisabledByDefault"=0xffffffff "Enabled"=dword:00000001

Resolution:

For script that enabled only TLS 1.2, see TLS and SSL Support in Qlik Sense: How to configure Qlik Sense and TLS 

Workaround:

Edit the Windows registry to enable TLS 1.2.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000
"Enabled"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
"DisabledByDefault"=dword:00000000
"Enabled"=dword:00000001

Related Content:

• TLS and SSL Support in Qlik Sense: How to configure Qlik Sense and TLS