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How to create a case and contact Qlik Support

Haydée_Bernal
Support
Support

How to create a case and contact Qlik Support

 

If no username/Qlik ID is registered yet or there is no access to the support portal, a case can still be opened as a guest in the Support Portal. If you have registered for a username and you are a partner or customer please log in to enable full support portal access. 


Related articles:


How to Register for a Qlik Account
How to raise a Technical case

 

  1. Go to the Support Portal
  2. Hover over the "Contact" tab on the top right of the page. Then select the "Submit a Case" option.
    ! Note: If the issue is urgent, it is recommended to contact us by phone by selecting Country/Region. You can find this info by selecting the "Contact Us" option to the right of the "Submit a Case" option.

    createacase01.png
  3. You will need to select Data Analytics(QDA) or Data Integration(QDI) to log a ticket after clicking on   Submit a  Case.

       
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Note: As a Guest user (non registered / Free user), a ticket can only be opened for certain "non-technical" issues, like "Login/Access" or "Qlik Sense Cloud" **.  If you are a Partner or Customer with a registered username, please log in to enable full support portal access and the possibility to open a ticket with all the issues in the dropdown. Once logged in as a partner or customer with a technical issue, please follow this guide: How to raise a Technical case

**Cloud Business users who are not Partners or Licensed Customers, and have a technical issue, need to also create a case as a Guest (your registered username will not allow you to log in to the Support Portal, but Technical Product Support is provided)

   4. When you choose Data Analytics. The following case-wizard should show up: you will be required to fill out contact information in the designated fields, as well as provide thorough details about the Support issue.

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  5. When you choose Data Integration. The following case-wizard should show up: 

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Fill up the information and click on submit:

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 6. Once the correct fields are filled out, the case can successfully be logged at the bottom of the screen.

Note: If the issue is urgent, it is recommended to contact us by Live Chat.  Please note the Live Chat option is based on the availability of support representatives at that time.

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 7.  After logging the case, a confirmation message will appear with the case reference number and an email will also be sent.

             

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Comments
AlexanderAlexiev

Dear QS support team, I'm trying for a couple of days now to raise a support ticket  on https://support.qlik.com/ then I'm redirected to  https://login.qlik.com/ in order to log-in, but after I enter my credentials again I'm being transferred to a second log-in screen here https://qlik.okta.com/app/salesforce/  where they don't work.

AlexanderAlexiev_1-1624609926363.png

Unfortunately on the last screen my user name and password aren't recognized - I'm getting a "Password is incorrect" error. How can I raise a ticket?

Thanks!

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Last update:
‎2021-02-08 02:16 PM
Updated by:
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