Any of the following symptoms may occur on a QlikView Server when trying to assing a CAL:
- Cannot assign new CALs.
- No CALs listed as available and all previously assigned CAL information is missing
- No settings can be edited on the license tab (settings reverts back when pressing Apply)
This might be caused by either out of sync or corrupted PGO files.
Resolution
- Stop the QlikView server service.
- Remove (make sure to backup the files!) the PGO and DAT files found in the QlikView Server folder: %ProgramData%\Qliktech\QlikView Server\
Make sure to do this on all QlikView Servers if running a cluster.
- Remove (again, make sure to backup the files!) the PGO files found in the Documents folder (shared folder if running a cluster).
- Restart the QlikView Server service.
- Make sure all the folders get populated with new files and verify in the QlikView Management Console that all the above mentioned functionality is restored.