How to view Active & Expired Licenses in Support Portal

[Suresh_Kumar]

Users can view all licenses by navigating between the Active and Expired tab.

1. Login to the legacy Support Portal by following this link or
   
   
   1. Login to Community (https://community.qlik.com) and click Support in the navigational ribbon
   2. Then click Licenses & Archived Cases 
   3. And choose View Licenses and Archived Cases to be redirected
      
      
      
      
2. On the Legacy Portal, click on View License Information or Archived Cases at the top of the page and select View My Licenses.
   
   
   
   
3. You will be redirected to the License List page or Legacy Cases list.
   
   Select Active (1) to view Active License.
   Select Expired (2) to view Expired Maintenance Licenses
   
   
   
   
   

1. If you would like to see a particular license, you can filter the list with the license key.
   
   

Note: Evaluation Licenses have a "TimeLimit Value" in the LEF and licenses with "TimeLimit Value" are issued for evaluation purposes only. When the timelimit value on a license expired the license stops working but the license might still be listed as active in the support portal because of an "End Date" is active. Once the End Date is expired- the license will no longer be visible under the Active tab in the support portal.

Also note that the legacy license portal only holds perpetual licenses, new subscription license are not updated in the legacy license portal, if you need the license details of Subscription based license then kindly contact Support via chat.  

If there is any discrepancy with Licenses, please contact Qlik Customer Support via Qlik Support Portal
 

[Felix]

This is not up to date! Where can you view the licenses?

[Sonja_Bauernfeind]

Hello, @Felix.

I verified the steps and they are still up to date. What did you experience difficulties with?

All the best,
Sonja 

[korsikov]

@Felix Qlik has plan to create new License portal.

even if the license is renewed it will show as expired on the old portal side. also any new license will not be made available in the license portal. hence the reason you are not able to see the update details

[menta]

How can I access the licence portal, It ask me for an okta authentication, there is a different portal?

[Sonja_Bauernfeind]

Hello @menta 

The portal is still accessible as documented here. Regarding your log in errors I suggest trying with a different browser or in incognito mode to rule out cashing or similar issues. If the problem persists, please contact us through our Customer Support portal.

All the best,
Sonja