How to view Active and Expired Licenses in Support Portal

[Suresh_Kumar]

The Legacy Support portal has been discontinued as per Decommissioning the legacy support portal (support.qlik.com) January 23rd, 2026 .

How can I see all my legacy Qlik serial numbers or licenses?

To get an overview of your legacy serial number, contact Qlik Support by starting a chat.

[Felix]

This is not up to date! Where can you view the licenses?

[Sonja_Bauernfeind]

Hello, @Felix.

I verified the steps and they are still up to date. What did you experience difficulties with?

All the best,
Sonja 

[korsikov]

@Felix Qlik has plan to create new License portal.

even if the license is renewed it will show as expired on the old portal side. also any new license will not be made available in the license portal. hence the reason you are not able to see the update details

[menta]

How can I access the licence portal, It ask me for an okta authentication, there is a different portal?

[Sonja_Bauernfeind]

Hello @menta 

The portal is still accessible as documented here. Regarding your log in errors I suggest trying with a different browser or in incognito mode to rule out cashing or similar issues. If the problem persists, please contact us through our Customer Support portal.

All the best,
Sonja

[Luck]

hi @Sonja_Bauernfeind  , is the legacy page still accessible?
I could not see it now in support menu

[Sonja_Bauernfeind]

Hello @Luck 

The Legacy Support portal has been discontinued as per Decommissioning the legacy support portal (support.qlik.com) January 23rd, 2026. This article slipped through my net for updates. I appreciate your comment!

All the best,
Sonja 

[srajqlik]

So is there is solution for this?  I have lost access for all my users abruptly.  I have no place to go check for licenses.  It says my license expired.

[Sonja_Bauernfeind]

Hello @srajqlik 

Please contact Qlik Support using chat. We'll be able to assist you.

All the best,
Sonja

[srajqlik]

I did.  The bot just asked me to contact my account manager who is probably sleeping right now in the USA, while my whole site is down due to license not being renewed on time.  Thousands of users affected.  It is not evening connecting me to an Indian support agent.  I have raised a ticket and counting on my lucky stars that someone will contact me while we incur losses and put patients in danger.  We are one of your biggest clients.  This is how we are treated.

Case:  00437097