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No Activation or Password Reset Email arrives

Sonja_Bauernfeind
Digital Support
Digital Support

No Activation or Password Reset Email arrives

After successfully registering for a Qlik Account, no Activation email is received to activate the Qlik Account.

OR:

No Password Reset email is received when attempting to reset the password.

Resolution:


Troubleshooting steps: 

  1. Check your Spam/Junk folder for the Activation or Password email.
  2. Ensure Qlik emails are not blacklisted by your Mail-Server Firewall
  3. Ensure that "qlik.com" and "sendgrid.net" are added to your safe senders list
  4. Then trigger a new Activation/Password Reset email: go here and enter your username or email address and click "Find My Username/Password"

If the Activation or Password Reset email still does not arrive to your email inbox, go to the Support Portal and log a case with the Customer Support team. Please provide your username and a short description of your request. 


Related articles:
How to Register for a Qlik Account 


*sendgrid.net = the third party app used to send activation and password reset email

Version history
Revision #:
2 of 2
Last update:
‎2020-06-16 09:19 AM
Updated by:
 
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