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Qlik Data Transfer unable to connect to the tenant

Sebastian_Linser

Qlik Data Transfer unable to connect to the tenant

When trying to install and configure Qlik Data Transfer (QDT) for the first time, you might have got the error message:

unable to connect to the tenant

In the logs for the DataUploadService located under %ProgramData%\Qlik\DataTransfer\Log  you might see the lines

localhost 2.1.3 Global ERROR Error: Spaces service not responding
at s (C:\Program Files\Qlik\DataTransfer\DataUploadService\index.js:214:40472)
at verifyTenant (C:\Program Files\Qlik\DataTransfer\DataUploadService\index.js:214:41364)
at processTicksAndRejections (internal/process/task_queues.js:94:5)

 

Environment

  • Qlik Data Transfer all versions

 

Resolution

To see if this is a network issue you can check set a global windows environmental variable:

SET NODE_TLS_REJECT_UNAUTHORIZED=0 

After this you need to restart the Qlik Data Transfer Service to pick up the new variable. Be aware that adding this variable add some vulnerability to the system since it would trust any package as response from the website even without the proper header. So use this only to see if you can connect but not in a prod environment. You need the help of your internal IT to get this solved in a secure way.

If it works after this variable was added then please reach out to your network team checking the firewall / vpn configuration to the Qlik Sense SaaS endpoint, e,g, https://yourname.eu.qlikcloud.com.

Once they have reconfigured the routing and possible ssl certificate resigning you can remove the environment variable and have a second test to connect with the QDT gui.

Cause 

missconfigured VPN or firewall

Comments
Stevan_Klaas
Contributor
Contributor

Hi Sebastian,

 

Where do you find the logs for the DataUploadService you mentioned ?

 

Thank you very much,

Stevan

Stevan_Klaas
Contributor
Contributor

Sorry just spotted it in documentation...

 

Logs and data file storage

Qlik DataTransfer log files are located here: %ProgramData%\Qlik\DataTransfer\Log

Sebastian_Linser

Hello, i will update the article so the location is visible directly. Thank you for pointing this out.

 

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