Qlik Community

Ask a Question

Knowledge Base

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Announcements
Join this live chat April 6, 10AM EST - QlikView to Qlik Sense REGISTER

Qlik SaaS - Multi Factor Authentication (MFA) failing on Android / iOS

Richard_T
Support
Support

Qlik SaaS - Multi Factor Authentication (MFA) failing on Android / iOS

MFA using Google Authenticator 5.0.1 fails with a 403 otp verify failure.

Similar failures can be observed with Okta Verify on Android. 

Error message: MFA will not work consistently with android authentication apps including Okta verify and Google authentication.

Observed unexpected result: 403 error otp verify failure.

 

Environment

 

Resolution

 

This can be resolved by verifying clock settings on the authenticator and client devices. 

 

  1. On the operating system, verify that time is set correctly:

    Android Devices: Go to Settings > Date & Time. Make sure that the box next to Automatic is checked.
    iOS Devices - Go to Settings > General > Date & Time. Enable Set Automatically. If this setting was already enabled, you can disable it for a moment, then re-enable.

  2. In the OTP App:

    If you use an Android device with Google Authenticator, the app may not be synced correctly.

    To fix this, launch the Google Authenticator app on your mobile device, tap the Settings option in the main menu, tap Time correction for codes, and tap Sync now.

 

Cause 

The issue related to clocks on either the authenticator or client devices. It is not Qlik side product defect.

 

Internal Investigation ID(s) 

Jira case: QB-4409 

Labels (1)
Version history
Revision #:
2 of 2
Last update:
a week ago
Updated by: