Qlik Community

Ask a Question

Knowledge Base

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Announcements
QlikWorld starts MONDAY! last chance to register is now ! REGISTER NOW

Unable to Login to Qlik Sense Desktop Due to Failed to Authenticate Against the Selected Server Error

Andre_Sostizzo
Digital Support
Digital Support

Unable to Login to Qlik Sense Desktop Due to Failed to Authenticate Against the Selected Server Error

When authenticating the Qlik Sense Desktop, an active network connection is required. This may be a connection to a Qlik Sense Enterprise Server on Windows or an active Internet Connection to the Qlik Sense SaaS backend.

This article provides steps to resolve if the error message "Failed to authenticate against the selected server. Please make sure your internet connection is working and try again." is displayed when attempting to authenticate against Qlik Sense Business.

The message is displayed after an attempt to authenticate from the start screen.

sense desktop stuff.png

servlet.png



This issue is usually caused by a network connectivity problem. The most common causes are:

  • Firewalls blocking the required ports
  • A Network Proxy interfering with the connection
  • A VPN not allowing the required connection

 

Solution:

 

Contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443):  *qlik.com, *.auth0.com  and *qlikcloud.com.

 

Additional advice:

 

Run an up to date version of Qlik Sense Desktop

Verify that you have the most up to date version of Qlik Sense Desktop installed. Download and install the latest version.  

Are you using a Proxy?

Check if a Proxy is used to access the internet. This can be verified by going to:

  • Control Panel
  • Network & Internet
  • Internet Options
  • Tab Connections
  • LAN settings 
User-added image
 

If a Proxy is used, it may be necessary to bypass the Proxy to log on and authenticate. If the Proxy cannot be bypassed, contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443):  *qlik.com, *.auth0.com  and *qlikcloud.com.

It may be necessary to use a private internet connection to unlock the client if the required ports and addresses cannot be unlocked.

Are you using a VPN? 

VPNs may block the required ports and URLs. Disconnect from the VPN or contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443):  *qlik.com, *.auth0.com  and *qlikcloud.com.

 


 
Labels (1)
Version history
Revision #:
3 of 3
Last update:
‎2020-08-24 07:43 AM
Updated by:
 
Contributors