An image used as a background in a chart does not load correctly. This can be observed when a proxy is configured in the client machine.
Images are accessible from a browser, without using any kind of authentication and Web Server Logs do not contain any errors.
Manually add the following parameter (WebFileUseWinAPI = 1) in the Settings.ini file.
By default, the Settings.ini for QlikView Server is located at C:\ProgramData\QlikTech\QlikViewServer\Settings.ini For QlikView Desktop is located in C:\Users\<User>\AppData\Roaming\QlikTech\QlikView\Settings.ini
Stop QlikView Services
In the [Settings 7] section in Settings.ini, add the setting WebFileUseWinAPI = 1 eg. [Settings 7] WebFileUseWinAPI = 1 [....]
Start QilkView Services
Please note that WebFileUseWinAPI = 1 setting must be entered under the [Settings 7] section. If the setting is added under the [Authentication] section, it will not be read by the QlikView Server, and will therefore not resolve the issue.
OR consider changing the proxy requirements:
Disable proxy setting (please contact network team to do this).
Add exception to default URL (http://maps.googleapis.com) to fetch image for google map in proxy server (please contact network team to do this)