Insight Advisor Chat Unable to get data

[Sonja_Bauernfeind]

Asking questions using Insight Advisor Chat in the Hub on Qlik Sense Enterprise on Windows, may result in the message "Unable to get data" being returned. See Fig 1.

Fig 1

Resolution

Verify the LEF file includes any of the following two attributes to be entitled for Insight Advisor Chat:

• INSIGHT_ADVISOR_CHAT; YES
• INSIGHT_BOT

Then do below:

1. Enable the apps for Insight Advisor Chat for Hub by referring to Insight Advisor Chat showing No apps were found or some apps are missing
2. Open Windows Task Manager and make sure nl-app-search and nlparser_r.exe processes are running. See Fig 2. 
   
   Fig 2
   
   
   
   
3. If these two processes do not exist in Task Manager, please enable it in C:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf file. 
   
   

   [nl-parser]
   //Disabled=true
   Identity=Qlik.nl-parser

   [nl-app-search]
   //Disabled=true

   Identity=Qlik.nl-app-search

4. After this, restart Qlik Sense dispatcher service.   Note, for multi nodes environment, steps 2-4 need to be done on each node.
5. Reload the app which was enabled for Insight Advisor Chat.  

Environment

Qlik Sense Enterprise on Windows