Setting up Multi-Factor Authentication is easy and the detailed steps (with helpful screenshots) can be found here: How to Setup Multi-Factor Authentication (MFA) for Qlik Sense SaaS.
In summary, you’ll log in to My Qlik, navigate to the Password & Security section, then select Setup under Multi-Factor Authentication. Next, download a supported authentication app to your mobile device and scan the QR code. You’ll see a 'Successful!' message, DO NOT simply click continue.
Copy your recovery code and save it somewhere.
Treat your recovery code with the same level of attention as you would your password! It should not be shared and we recommend saving them with a password manager.
The recovery code is a one-time use code. If you are away from the device that has your MFA app and cannot access the 6 digit code, you can sign in using the recovery code. You can only use the recovery code one time. Once it has been used, you should see another 'Successful!' message with a fresh recovery code. Make sure to save this new recovery code for the future.
If you lose your recovery code, contact Qlik Support.
Summary:
- 'Successful!' message gives the recovery code
- Select copy to clipboard and save the recovery code
- The recovery code is a one-time use code & can be used instead of the 6 digit code if needed.
- Make sure to save this recovery code. Qlik cannot issue it.
If you have questions or have lost your recovery code, contact Qlik Support.
