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NPrinting: Cannot reload metadata of an existing connection
Metadata reload stops working with status "Failed" or "Error" even the connection works fine against a Qlik Sense/QlikView document:
When you try to create a new connection against the same QlikView or Qlik Sense document, then it succeeds.
Environment
NPrinting all versions
Resolution
Try to run the following command from PgAdmin to recalculate the indexes (database optimization data), then retry to generate the metadata of the affected connection:
REINDEX database nprinting;
Cause
This issue could be caused by an invalid database index related to the failing database table.