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NPrinting: Cannot reload metadata of an existing connection

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Patricia_Silva
Support
Support

NPrinting: Cannot reload metadata of an existing connection

Metadata reload stops working with status "Failed" or "Error" even the connection works fine against a Qlik Sense/QlikView document:

000118209_2.JPG

When you try to create a new connection against the same QlikView or Qlik Sense document, then it succeeds.

Environment

 

  • NPrinting all versions


Resolution


Try to run the following command from PgAdmin to recalculate the indexes (database optimization data), then retry to generate the metadata of the affected connection:

 

 

REINDEX database nprinting;

 

 

000118209_1.jpg

Cause

This issue could be caused by an invalid database index related to the failing database table.


Related Content

Installing and Configuring PGAdmin 4 to access the PostgreSQL database used by Qlik Sense or NPrinting: https://community.qlik.com/t5/Qlik-Support-Knowledge-Base/Installing-and-Configuring-PGAdmin-4-to-ac...

 



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Version history
Last update:
‎2020-12-22 02:05 AM
Updated by:
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