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No Activation or Password Reset Email arrives

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Sonja_Bauernfeind
Digital Support
Digital Support

No Activation or Password Reset Email arrives

After successfully registering for a Qlik Account, no Activation email is received to activate the Qlik Account.

OR:

No Password Reset email is received when attempting to reset the password.


Troubleshooting steps: 

  1. Check your Spam/Junk folder for the Activation or Password email.
  2. Ensure Qlik emails are not blocked by your Mail-Server Firewall
  3. Ensure that "qlik.com" and "sendgrid.net" are added to your safe senders list
  4. Then trigger a new Activation/Password Reset email.

If the Activation or Password Reset email still does not arrive at your email inbox, contact us either by chat or through the Support Portal.  


Related articles:
How to Register for a Qlik Account 


*sendgrid.net = the third party app used to send activation and password reset email

Comments
Ampverse_admin
Contributor
Contributor

i already contact by chat and support portal but didn't get  any response from chat bot

Version history
Last update:
‎2022-02-17 08:58 AM
Updated by:
Contributors