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Qlik Alertings show as triggered alert but no e-mail received

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Lucas_Gatling
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Qlik Alertings show as triggered alert but no e-mail received

Last Update:

Sep 2, 2021 4:10:31 PM

Updated By:

Lucas_Gatling

Created date:

Sep 2, 2021 4:10:31 PM

If a customer is experiencing an issue with them no longer  able to receive any type of Qlik Alerting e-mails (Broadcast, Data, or System) after the alerts are showing as triggered within the Qlik Alerting console. 

 

Environment

  • Qlik Alerting (Any version)

 

Go to

  • C:\Program Files\Qlik Alerting\Worker\Daemon and investigate the log file qlikalertingworker.out.log and/or the C:\ProgramData\QlikAlerting\worker.log  for the below errors:

Alerting license expire.png

Note: Qlik Alerting license expiration date is found in the QlikSense LEF file.

Verizon LEF_LI (3).jpg

 

Resolution

Qlik Alerting License has expired. Have the customer's Qlik Account manager reach out to customer to get an updated license.

 

 

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Last update:
‎2021-09-02 04:10 PM
Updated by: