Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
The content you are looking for has been archived. View related content below.
When trying to install and configure Qlik Data Transfer (QDT) for the first time, you might have got the error message:
unable to connect to the tenant
In the logs for the DataUploadService located under %ProgramData%\Qlik\DataTransfer\Log you might see the lines:
localhost 2.1.3 Global ERROR Error: Spaces service not responding
at s (C:\Program Files\Qlik\DataTransfer\DataUploadService\index.js:214:40472)
at verifyTenant (C:\Program Files\Qlik\DataTransfer\DataUploadService\index.js:214:41364)
at processTicksAndRejections (internal/process/task_queues.js:94:5)
You also might see such lines:
20220404T135848.460+0200 localhost 7.3.0 Global ERROR Error: Unauthorized.
To see if this is a network issue you can check set a global windows environmental variable:
SET NODE_TLS_REJECT_UNAUTH
After this you need to restart the Qlik Data Transfer Service to pick up the new variable. Be aware that adding this variable add some vulnerability to the system since it would trust any package as response from the website even without the proper header. So use this only to see if you can connect but not in a prod environment. You need the help of your internal IT to get this solved in a secure way.
If it works after this variable was added then please reach out to your network team checking the firewall / vpn configuration to the Qlik Sense SaaS endpoint, e,g, https://yourname.eu.qlikcloud.com.
Once they have reconfigured the routing and possible ssl certificate resigning you can remove the environment variable and have a second test to connect with the QDT gui.
missconfigured VPN or firewall or proxy or a SSL/TLS proxy
When you have such issue where it's not possible to connect to the Tenant from the Qlik Data Transfer you would need to check in a first place all below points:
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
Hi Sebastian,
Where do you find the logs for the DataUploadService you mentioned ?
Thank you very much,
Stevan
Sorry just spotted it in documentation...
Logs and data file storage
Qlik DataTransfer log files are located here: %ProgramData%\Qlik\DataTransfer\Log
Hello, i will update the article so the location is visible directly. Thank you for pointing this out.
Hello @Sebastian_Linser
curently we have an issue with the data transfer when trying to obload files from a local folder. Error message is " Error wile moving file to qix-datafiles" or "Error while temp storage upload". Do you have an idea what could be here the issue?
Regards
Hi @Serkan
Did you get this working in the end. We have hit the same problem.
We are also unable to see apps in any of the spaces when setting up new tasks. When looking at existing tasks we can see the app that we set to refresh originally, but not any others.
It was working for a time, and we believe that it may have been a change of licence for the user that generated the API key that cause the issue. A new API key has been generated since.
Any suggestions welcome! Thanks.
Steve
Not sure if it will help anyone else, but did get this working. I think that the issue was that the professional licence was removed from the user and that stopped the uploads. Granting that licence again didn't fix the issue immediately. After granting the permissions we created a new API key and restarted the data transfer service - not sure which of those things fixed it in the end.
Steve
Hello @Serkan !
Steven's idea is a great place to start. Should that not help you resolve it, I'd recommend taking the query over to our community forums to engage with our active community. This one is the best choice: Connectivity & Data Prep.
Hello @Sonja_Bauernfeind , hello @stevedark ,
currently we have the issue that we are not able to upload files from a local folder. In the meantime we uninstalled and made an fresh installation of the qlik data transfer. Also we assigned to the user which tries to upload data (qvd, txt) a professional license. The user is also owner of the shared-space and is Tenant-Admin + Developer. Nothing helped. We get the following error message.
Regards
Serkan