QlikView AccessPoint shows No Server, DNS resolution fails

[Sonja_Bauernfeind]

Symptoms:

• Users receive a message "No Server" when they attempt to open the Access Point
• QlikView Server Service is running in Windows service console
• QlikView Server Service is disconnected in QlikView Management Console
• A restart of QlikView Server service may resolve the problem but the problem may repeat randomly, i.e. once a month.
• DNS resolution of hostname indicates DNS resolution issues.

Environment:

• QlikView 

DNS or Security related issues in the network environment may prevent name resolution and the use of hostname in QlikView Server.

Resolution:

To resolve the issue use IP address instead of hostname in QlikView Management Console.

1. In QlikView Management Console, navigate to System -> Setup -> QlikView servers -> Url
2. Change qvp://servername/ to qvp://IP address/
   
   
   
   
3. Navigate to System -> Setup -> QVS@servername -> General tab -> Name
4. Change QVS@servername to QVS@IP address
   
   
   
   
5. Navigate to System -> Setup -> Directory Services Connectors -> Url
6. Change http://servername:4730/qtds.asmx to http://IP address:4730/qtds.asmx
   
   
   
   
7. Navigate to System -> Setup -> -> QlikView Web Servers - Url
8. Change http://servername:4750/qvws.asmx to http://IP address:4750/qvws.asmx