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Rim node not communicating with central node - The certificate has not been installed

Zareh_T
Support
Support

Rim node not communicating with central node - The certificate has not been installed

A multi-node environment may show a rim node as offline as the rim node cannot be communicated with from the central node. If The certificate has not been installed is shown as a status message on a rim node in the Qlik Sense Management Console, then the certificates have not been correctly installed. 

 

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Environment:

  • Qlik Sense Enterprise, all versions

 

Resolution:


See How to recreate or just delete certificates in Qlik Sense for detailed instructions on how to recreate certificates. 

An illustrated overview can be seen below:

1. On RIM Node: Log in as the service account.

    Open MMC / Add / Remove snap-in and please check the three certificates in :

    MMC / Certificates - Current User / Personal / certificates / Node certificate ( with reference to the node host name ) 

    MMC / Certificates - Local Computer / Personal / certificates / Node certificate ( with reference to the node host name )

    MMC / Certificates - Local Computer / Trusted Root / certificates / Node certificate ( with reference to the node host name )

2. Backup the certificates by by exporting

3. Stop the Qlik Sense Services

4. Delete the above certificates

5. Start the Qlik Sense services

6. Re-distribute certificates from the Central Node

( See screenshots below for reference )

If the above does not help you can also uninstall completely Qlik Sense on the rim node, reinstall it and re-distribute the certificate

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Labels (2)
Comments
ritesh_pathak
Contributor II
Contributor II

Brilliant. Thank you very much Zareh for the step by step guide. We were facing exactly the same issue and by following your instruction, were able to resolve it. Thanks for being so thorough.

Version history
Revision #:
4 of 4
Last update:
‎2021-07-14 07:15 AM
Updated by:
 
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