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Sharepoint Web Connector fails with "Unauthorized" or "Unknown Error"

Andrea_Bertazzo
Support
Support

Sharepoint Web Connector fails with "Unauthorized" or "Unknown Error"

  • The SharePoint web connector fails in reload with an  "Unknown Error" or "Unauthorized" error message.

It is possible to get an "Access is denied: the authentication has failed or has not been provided" error message when opening the tables in the Data Connection in the Script.

Environment

  • Qlik Sense February 2021 Patch 15
  • Qlik Sense May 2021 Patch 5 to 9
  • Qlik Sense August 2021 Patch 1 to 4
  • Qlik Sense November 2021 Patch 1

 

Resolution

Upgrade to a fixed release as soon as it is published:

  • Qlik Sense February 2021 Patch 16 or higher
  • Qlik Sense May 2021 Patch 10 or higher
  • Qlik Sense August 2021 Patch 5 or higher
  • Qlik Sense November 2021 Patch 2 or higher

It is possible that the connection fails even after the upgrade, generally showing this error message: "Peer certificate cannot be authenticated".

In this case, please

  1. Locate the settings.ini file and prepare it for modification as per this article.
  2. Modify the settings.ini by adding: 
    WebFileUseWinAPI=1

 

Cause

The problem is due to a defect.

 

Internal Investigation IDs

QB-7811, QB-7265, QB-7988

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Version history
Last update:
2 weeks ago
Updated by:
Contributors