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Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

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Sonja_Bauernfeind
Digital Support
Digital Support

Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Executing tasks or modifying tasks (changing owner, renaming an app) in the Qlik Sense Management Console and refreshing the page does not update the correct task status. Issue affects Content Admin and Deployment Admin roles.

The behavior began after an upgrade of Qlik Sense Enterprise on Windows. 

Should the issue persist after applying the workaround/fix, contact Qlik Support.

 

Environment

 

Fix version:

This issue can be mitigated beginning with August 2021

  • Enable QMCCachingSupport Security Rule

Workaround for earlier versions:

Upgrade to the latest Service Release and disable the caching functionality

To do so:

  1. Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
  2. Locate and open the capabilities.json
  3. Modify the flag for these values to false
    • QmcCacheEnabled
    • QmcDirtyChecking
    • QmcExtendedCaching
  4. Restart the Qlik Sense services

NOTE: Make sure to use lower case when setting values to true or false as capabilities.json file is case sensitive.

 

Internal Investigation ID(s): 

QB-2096
QB-5168
QB-7655

 

Labels (1)
Comments
Limitix
Contributor III
Contributor III

is a restart necessary?

Sonja_Bauernfeind
Digital Support
Digital Support

@Limitix A restart is recommended.

lucienorrin
Creator
Creator

I still see this happening in QSEoW Nov '21 

pabloviera
Creator
Creator

Still happening on Feb'22

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @pabloviera 

If the issue persists for you, please contact Support so we can help investigate this.

All the best,
Sonja 

Congrid
Contributor III
Contributor III

Hi

 

After making this change I'm not able to see sheets in unpublished apps in my workstream.

 

Regards,

Congrid

BuTbka
Contributor III
Contributor III

In my case:
All root users have no problem with task statuses.
But other users don't see the correct status after update.
The problem was in the resource filter
After adding ExecutionResult_* everything works fine.

BuTbka_0-1651230648752.png

 

sourabh_w
Contributor
Contributor

@Sonja_Bauernfeind We have upgraded from November 2020 SR9 to November 2021 SR5, we have enabled QMCCachingSupport Security Rule and it seems to be working fine. 

Will this create any other resource overhead in the environment?

Sonja_Bauernfeind
Digital Support
Digital Support

No issues are anticipated, @sourabh_w.

All the best,
Sonja 

Version history
Last update:
‎2022-03-01 03:07 AM
Updated by: