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Unknown user (auth0) using license (Professional License)

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John_Sathya
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Unknown user (auth0) using license (Professional License)

Last Update:

Oct 31, 2023 11:49:21 AM

Updated By:

Sonja_Bauernfeind

Created date:

Apr 10, 2021 6:55:14 AM

A user that is not in the Active Directory is shown in the user list in the Qlik Sense Management (QMC) and a license is allocated to them. 

This new user name would be displayed as Auth0(XXXX-Random numbers). This user would have a license allocated to it. Removing this license would not be possible as after deleting the user, it would be still displayed in the QMC nor blocking this user would help. This license can not be quarantined and it would not be used either. 

The following image shows User from Unknown Directory:

 

strange user.png

The following image shows Unknown User having license allocated:

allocation.png

 

Environment

  • Qlik Sense Enterprise (Primarily with SLK)

 

Resolution

This is a user displayed from the license backend. Please contact Qlik Support with the reference 000001197 and a link to this article. 

 

Internal Investigation ID

Internal article number: 000001197

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Version history
Last update:
‎2023-10-31 11:49 AM
Updated by: