WebFile: connection failed with Access denied. The authentication has failed or has not been provided

Joseph_Musekura · May 10, 2022 1:34:28 PM

After upgrading to Qlik Sense August 2021 SR4, a working WebFile connection may fail with the following error "connection failed with Access denied. The authentication has failed or has not been provided".

error_webfile (1).png

A quick test revealed that creating a new connection with same URL in Qlik Sense May 2021 SR4 (14.20.10) succeeded. However, similar test failed in QS May 2021 (14.20.17) & QS November 2021 IR (14.44.5) as well.

Environment

QS November 2021 (14.44.5)
QS August 2021 (14.28.10)
QS May 2021 (post May2021 SR4)

Resolution

QS November 2021 patch 2 and above
QS August 2021 patch 5 and and above

Spoiler

Remove any changes applied if the previously mentioned patches are applied.

This issue was reported to R&D (see bug QB-8225).

From Qlik Sense May 2021 SR5 and above, add the following to settings.ini (C:\ProgramData\Qlik\Sense\Engine) file:

[Settings 7]
WebFileAllowInsecureCert=0
WebFileUseLegacyWinApi=1

For information on how to modify the settings.ini, see: How to modify Qlik Sense Engine's Settings.ini .

Remove any changes applied if the previously mentioned patches are applied.This issue was reported to R&D (see bug QB-8225). From Qlik Sense May 2021 SR5 and above, add the following to settings.ini (C:\ProgramData\Qlik\Sense\Engine) file: [Settings 7]WebFileAllowInsecureCert=0WebFileUseLegacyWinApi=1 For information on how to modify the settings.ini, see: How to modify Qlik Sense Engine's Settings.ini .

Information provided on this defect is given as is at the time of documenting. For up to date information, please review the most recent Release Notes, or contact support at support.qlik.com with the ID XX-QB-8225 for reference.